RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
Details
- Buyer
- Bristol City Council
- Supplier(s)
- ICS.AI LTD
- Value
- £920,000
- Duration
- 2 years
- Topic
- Software package and information systems
- Published
- 16 September 2024
- Source
- uk:contracts_finder
Tender description
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.
Timeline
- Completed: Award date9 September 2024
- Completed: Award published16 September 2024Current notice
- Completed: Contract expiry date8 September 2026
About the buyer
Bristol City Council is a local authority that runs its own Procurement and Contract Management Service. Adult social care is commissioned by the Adult Care Commissioning team, largely through a single commissioning framework.
A commercial pipeline gives a forward look at anticipated outsourcing over the next twelve months.
Over the past 5 years, most of Bristol City Council's contract awards have been in health and social work, construction work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@bristol-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@bristol-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@bristol-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@bristol-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@bristol-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@bristol-city-council.gov |
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