Expired contract

Service Now Managed Services

Details

Buyer: The Crown Prosecution Service (CPS)
Supplier(s): FLYFORM LTD
Value: £357,057
Duration: 2 years
Topic: Software package and information systems
Published: 2 August 2024
Source: uk:contracts_finder

Tender description

Service Now is the business-critical primary IT Service Management platform for CPS, Service Now is split into two contracts, one contract for the licensing, with the other contract being for Managed Service and Development. The current G-Cloud 12 contract for Managed Service and Development began on 01/04/2021 for an initial two-year contract. The current environment comes to an end in May 2024 following the extension option being triggered in 2023. Service Now is a business-critical service, and therefore it is essential it is re-procured. Indicative Contract duration is 2 years.

Timeline

Completed: Award date12 June 2024
Completed: Award published2 August 2024
Current notice
Completed: Contract expiry date11 June 2026

About the buyer

The Crown Prosecution Service (CPS) is a non-ministerial department that prosecutes criminal cases investigated by the police across England and Wales. Fourteen regional CPS Areas handle prosecutions locally, each led by a Chief Crown Prosecutor. A dedicated Commercial Team manages supplier contracts and procurement policy for the whole organisation. CPS's buying spans IT systems, digital transformation and legal support services such as court transcription and video links.

Over the past 5 years, most of CPS's contract awards have been in business services, IT services and software and information systems.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@the-crown-prosecution-service-cps.gov
Commercial Director	+44 •••• ••••••	••••••••@the-crown-prosecution-service-cps.gov
Procurement Manager	+44 •••• ••••••	••••••••@the-crown-prosecution-service-cps.gov
Category Lead	+44 •••• ••••••	••••••••@the-crown-prosecution-service-cps.gov
Senior Buyer	+44 •••• ••••••	••••••••@the-crown-prosecution-service-cps.gov
Contracts Manager	+44 •••• ••••••	••••••••@the-crown-prosecution-service-cps.gov