Customer Contact through digital and omi-channel

Tender description

We are pleased to invite you to a Supplier Engagement Session hosted by Newcastle City Council. This session aims to explore the latest advancements and offerings in contact centre management, corporate telephony, and the use of AI to enhance customer experiences. We are particularly interested in discussing the development of an omnichannel approach to customer service. During this session, we'd like to discuss: • The current landscape and future trends in customer contact technology. • Opportunities for integrating AI to improve customer interactions. • Strategies for developing a seamless omnichannel customer experience. • How services might integrate with our wider corporate telephony. This session will also provide an opportunity for you to showcase your products and services and understand our specific needs in these areas. The sessions will be via Microsoft Teams and approximately one hour long, taking place in August. We expect a large number of contacts for this engagement and will not be able to dedicate time to every applicant. If we are not able to see you, we'd still like to you to submit a presentation or other written materials on the NEPO portal or via email. Because not all of our colleagues will be able to attend every session, sessions may be recorded and summarised using Microsoft Copilot. Please send a message on the NEPO portal if you feel your offer is relevant to this brief and wish to book a 1 hour Teams meeting (there are limited numbers of slot in August). If you would like to discuss before booking a slot email Janine.lancaster@newcastle.gov.uk. Deadline to register interest is 5pm 31st July 2024.