Enterprise CRM Development and Maintenance
Details
- Supplier(s)
- Tribal Education Ltd
- Value
- £1,627,958.04
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 10 July 2024
- Source
- uk:find_a_tender
Tender description
Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System. Lot 1: Cloud Software The University requires a CRM platform for thefollowing purposes: Self-service Case Management Knowledge Base Student Welfare Student Recruitment Schools and Colleges Liaison Lot 2: Cloud Support The University requires a CRM platform for thefollowing purposes: Self-service Case Management Knowledge Base Student Welfare Student Recruitment Schools and Colleges Liaison
Timeline
- Completed: Award published10 July 2024Current notice
- Completed: Award date22 July 2024
About the buyer
Sheffield Hallam University is a higher education institution with its own procurement function via its Finance and Procurement Directorate. Larger requirements above a set threshold go through a competitive route chosen by the procurement team. Membership of the North Eastern Purchasing Consortium gives access to frameworks across all eight UK Universities Purchasing Consortia. Crown Commercial Service and YPO/ESPO frameworks also cover further categories such as furniture, IT equipment and professional services.
Over the past 5 years, most of Sheffield Hallam University's contract awards have been in software and information systems, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@sheffield-hallam-university.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@sheffield-hallam-university.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@sheffield-hallam-university.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@sheffield-hallam-university.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@sheffield-hallam-university.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@sheffield-hallam-university.gov |
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