Stale Pre-tender

Debt Resolution Services 2

Details

Value
£800,000,000
Topic
Business transaction and personal business software package
Published
16 May 2024

Tender description

Crown Commercial Service (CCS) as the Authority intends to put in place a Pan Government Collaborative Agreement for the provision of Debt Resolution Services, including but not limited to: debt collection, cryptocurrency collection, enforcement, auctioneers, process services, litigation, data services, and spend analytics to be utilised by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations. [It is intended that this commercial agreement will be the recommended vehicle for all Debt Resolution Services required by UK Central Government Departments.] The framework will be subdivided into lots according to specialism or geographical location and it is likely it will follow the same lotting or similar lotting structure to RM6226 Debt Resolution Services framework. Lot 1: Managed Collections A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 2: Data Solutions Procurement of the Debt Resolution Services CCS solution. Lot 3: Affordability, Assessment and Monitoring Procurement of the Debt Resolution Services CCS solution. Lot 4: Fraud, Error and Debt Advisory A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 5: Enforcement Services A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 6: Litigation - England and Wales A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 7: Litigation - Scotland A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 8: Auctioneers Services - London A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 9: Auctioneers Services - South of England A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 10: Auctioneers Services- Midlands A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 11: Auctioneers Services North A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 12: Auctioneers Services - Wales A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 13: Auctioneers Services Northern Ireland A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 14: Process Servers A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 15: Spend Analytics and Recovery Services (Accounts Payable Review) A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 16: Spend Analytics and Recovery Services (Contract Compliance General Review) A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 17: Spend Analytics and Recovery Services (Utilities Spend Recover Review) A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 18: Spend Analytics and Recovery Services (Telecommunications Spend Recovery Review) A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services Lot 19: Spend Analytics and Recovery Services (Specialist VAT Review) A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 20: Managed Enforcement Services A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 21: Collection Services A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services. Lot 22: International Collections A framework that will enable central government and any public sector body to access a compliant route to market for all debt related services.

Timeline

  1. Completed: Pre-tender published16 May 2024
    Current notice

About the buyer

The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Framework places were advertised on Find a Tender, Contracts Finder and its agreements page. Registration ran through an eSourcing portal, a selection questionnaire and a tender assessment on quality and price. Suppliers paid a commission on sales rather than a fee to join.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.

Relevant CPV codes

  • 48400000 · Business transaction and personal business software package
  • 48440000 · Financial analysis and accounting software package
  • 66000000 · Financial and insurance services
  • 66170000 · Financial consultancy, financial transaction processing and clearing-house services
  • 71621000 · Technical analysis or consultancy services
  • 72000000 · IT services: consulting, software development, Internet and support
  • 73000000 · Research and development services and related consultancy services
  • 79100000 · Legal services
  • 79200000 · Accounting, auditing and fiscal services
  • 79311400 · Economic research services
  • 79313000 · Performance review services
  • 79330000 · Statistical services
  • 79342400 · Auction services
  • 79342410 · Electronic auction services
  • 79400000 · Business and management consultancy and related services
  • 79500000 · Office-support services
  • 79620000 · Supply services of personnel including temporary staff
  • 79700000 · Investigation and security services
  • 79940000 · Collection agency services
  • 79994000 · Contract administration services

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Decision makers

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Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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