Customer Relationship and Case Management (CRCM) Solution - AWARD
Details
- Buyer
- Riverside
- Supplier(s)
- Homeless Link
- Duration
- 5 years
- Topic
- Business transaction and personal business software package
- Published
- 12 January 2024
- Source
- uk:contracts_finder
Tender description
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
Timeline
- Completed: Award date2 October 2023
- Completed: Award published12 January 2024Current notice
- Next: Contract expiry date1 October 2028in 2 years
About the buyer
Riverside is a Liverpool-based housing association with a Group Procurement department. Lower-value orders are bought on written quotes from approved suppliers, and formal tenders are required for larger contracts. Every supplier must report on and improve its sustainability performance throughout each contract term.
All approved contractors must hold SSIP accreditation through Alcumus SafeContractor.
Over the past 5 years, most of Riverside's contract awards have been in construction work, architectural and engineering services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@riverside.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@riverside.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@riverside.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@riverside.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@riverside.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@riverside.gov |
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