Awarded contract

Pegasystems Customer Engagement Enterprise Agreement

Details

Value
£127,345,000
Duration
3 years
Topic
Miscellaneous software package and computer systems
Published
27 March 2024

Tender description

Notice for the award of the Customer Engagement Enterprise Agreement to the incumbent supplier through the CCS BOS Framework

Timeline

  1. Completed: Award published27 March 2024
    Current notice
  2. Completed: Award date1 April 2024
  3. Next: Contract expiry date31 March 2027in 6 months

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. Contract opportunities are advertised on the government's Find a Tender service. Suppliers register interest in live opportunities through the SAP Ariba eSourcing system. Core supplier details are recorded once on the Central Digital Platform. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets. HMRC's own Purchase Order Terms and Conditions govern its lowest-value, lowest-complexity contracts.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

Relevant CPV codes

  • 48900000 · Miscellaneous software package and computer systems

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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