Omnichannel Contact Centre Solution for BCP Council
Details
- Supplier(s)
- Puzzel Limited
- Value
- £813,018
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 3 November 2023
- Source
- uk:contracts_finder
Tender description
Cloud based software as a service solution (CCaaS) providing essential technology to manage voice call queues.
Timeline
- Completed: Award date1 October 2023
- Completed: Award published3 November 2023Current notice
- Completed: Contract expiry date30 September 2026
About the buyer
Bournemouth Christchurch and Poole Council is a local authority that buys through its Procurement and Contract Management Service, a team of 24 procurement and contract management professionals. The team runs a category management approach that gives a cross-council view of every spend area. Goods, services and works are bought either by invitation to quote or by competitive tender.
Over the past 5 years, most of Bournemouth Christchurch and Poole Council's contract awards have been in health and social work, IT services and transport equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@bournemouth-christchurch-and-poole-council.gov |
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