Awarded contract

Customer Survey Research Services Framework

Details

Supplier(s)
In-house Research Ltd, Kwest Research Ltd, Watermelon Research Ltd
Duration
4 years
Topic
Survey services
Published
12 April 2023

Tender description

Hyde's intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company's listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).

Timeline

  1. Completed: Award published12 April 2023
    Current notice
  2. Completed: Award date12 April 2023
  3. Next: Contract expiry date12 April 2027in 5 months

About the buyer

Hyde Housing Group is a London housing association with its head office on Park Street in London Bridge. Hyde's procurement team offers more than 50 agreements, mostly covering housing-related categories. These frameworks are open to public-sector bodies such as housing associations, councils and charities. The National Framework Partnership manages most of the frameworks. A Minor Works and Services Dynamic Purchasing System lets suppliers join at any time.

Suppliers must hold at least bronze-level Constructionline membership.

Over the past 5 years, most of Hyde Housing Group's contract awards have been in business services, construction work and architectural and engineering services.

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Decision makers

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