Customer contact centre solution
Details
- Supplier(s)
- CONTENT GURU LIMITED
- Value
- £2,471,104
- Duration
- 4 years
- Topic
- Customer Relation Management software package
- Published
- 31 March 2023
- Source
- uk:contracts_finder
Tender description
Provision and support of customer contact system solution for customer service delivery
Timeline
- Completed: Award published31 March 2023Current notice
- Completed: Award date1 May 2023
- Next: Contract expiry date31 March 2027in 6 months
About the buyer
Lancashire County Council is a local authority that buys through directorates spread across the county. Suppliers register and bid through the Oracle Fusion Supplier Portal, introduced in January 2023 to replace iSupplier. Contracts at or near national thresholds are advertised on Find a Tender. An Open Framework under the Procurement Act 2023 covers repeat competitions on the same terms. A Dynamic Market lets new suppliers join an approved list for above-threshold tenders at any time. Category managers based in directorates such as care and public health lead individual competitions.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Lancashire County Council's contract awards have been in health and social work, business services and software and information systems.
Relevant CPV codes
- 48445000 · Customer Relation Management software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@lancashire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@lancashire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@lancashire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@lancashire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@lancashire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@lancashire-county-council.gov |
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