The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
Details
- Supplier(s)
- Modality Systems Ltd
- Value
- £483,143
- Duration
- 5 years
- Topic
- Voice recognition software package
- Published
- 26 March 2021
- Source
- uk:contracts_finder
Tender description
This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.
Timeline
- Completed: Award date12 March 2021
- Completed: Award published26 March 2021Current notice
- Completed: Contract expiry date11 March 2026
About the buyer
South Gloucestershire Council delivers local government services from its offices near Bristol, procuring as a local authority. The council's procurement activity now follows the Procurement Act 2023, in force since February 2025.
Over the past 5 years, most of South Gloucestershire Council's contract awards have been in construction work, construction materials and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov |
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