The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
Details
- Supplier(s)
- Modality Systems Ltd
- Value
- £483,143
- Duration
- 5 years
- Topic
- Voice recognition software package
- Published
- 26 March 2021
- Source
- uk:contracts_finder
Tender description
This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.
Timeline
- Completed: Award date12 March 2021
- Completed: Award published26 March 2021Current notice
- Completed: Contract expiry date11 March 2026
About the buyer
South Gloucestershire Council delivers local government services from its offices near Bristol, procuring as a local authority. Tender opportunities are published on Supplying the South West, a shared portal used with councils and public bodies across the region for invitations to tender and requests for quotes. Registration on the portal is free and gives suppliers email alerts, tender documents and online submission. Larger contracts also appear on Find a Tender and Contracts Finder, the national procurement portals. The council's procurement activity now follows the Procurement Act 2023, in force since February 2025.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of South Gloucestershire Council's contract awards have been in construction work, construction materials and architectural and engineering services.
Relevant CPV codes
- 48314000 · Voice recognition software package
- 48512000 · Interactive voice response software package
- 72212333 · Contact management software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-gloucestershire-council.gov |
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