WLDC - Customer Relationship Management (Solution)
Details
- Supplier(s)
- Provident CRM Ltd
- Value
- £337,500
- Duration
- 4 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 13 February 2020
- Source
- ContractsFinder
Tender description
This is an award notice having used the process included in the CCS G Cloud 11, (creation of search terms) the Council searched for eligible suppliers able to deliver a Customer Relationship Management Solution including core Customer and Interaction functionalities, Customer Self-Service Portal, Field Working capabilities, Knowledgebase and Business Process Modelling capabilities. Suppliers Service Descriptions, Prices and License Terms as published on the G Cloud 11 portal were evaluated to arrive at an award decision.
Timeline
- Completed: Award date31 January 2020
- Completed: Award published13 February 2020Current notice
- Completed: Contract expiry date9 February 2024
About the buyer
Lincolnshire County Council is the local authority responsible for services across the county, and buys through its own Procurement Lincolnshire team. The council favours a Lincolnshire-based approach to procurement, working with partner public bodies across the county where possible. Small and medium enterprises are encouraged to bid for council contracts directly.
Over the past 5 years, most of Lincolnshire County Council's contract awards have been in health and social work, construction work and transport services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov |
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