Miscellaneous software package and computer systems

Tender description

Homelessness case management system incorporating an emergency accommodation booking system. Dublin City Council proposes to award a contract for a replacement to the current pass including the implementation, configuration and support of a homelessness case management system incorporating an emergency accommodation booking system, for a period of 3 years from the awarding date with an option to extend the contract for a period or periods of up to 12 months with a maximum of 2 such extensions under the same terms and conditions, based on annual reviews of operations. Homelessness case management system incorporating an emergency accommodation booking system. Dublin City Council proposes to award a contract for a replacement to the current pass including the implementation, configuration and support of a homelessness case management system incorporating an emergency accommodation booking system, for a period of 3 years from the awarding date with an option to extend the contract for a period or periods of up to 12 months with a maximum of 2 such extensions under the same terms and conditions, based on annual reviews of operations. The contract is for the provision of the following services: — supply and installation of a case management system including an emergency accomodation booking system, — configuration of a case management system and emergency accommodation booking system, — migration of existing data and documents from the current pass, — data purging and data anonimising in accordance with the EU General Data Protection Regulation (GDPR), — implementation of case management and performance reports as defined in the National Quality Standards Framework 4 for homeless services in Ireland, — system administration and end user training in the use of the system, — system technical documents and training support documents, — system maintenance, support/issue fixing for an initial period of 3 years from the awarding date with an option to extend the contract for a period or periods of up to 12 months with a maximum of 2 such extensions under the same terms and conditions, based on annual reviews of operations, — assistance in future system development and upgrade.