Customer Relationship Management (CRM) system
Details
- Supplier(s)
- Tribal Dynamics Ltd
- Value
- £665,000
- Duration
- 8 years
- Topic
- Software package and information systems
- Published
- 20 December 2018
- Source
- ContractsFinder
Tender description
A Customer Relationship Management (CRM) system and revised processes to help the University achieve strategic goals in terms of student recruitment, improving digital infrastructure, and enhancing the student experience. Investment is also needed to meet legislative requirements in terms of the Competition and Markets Authority (CMA), General Data Protection Regulation (GDPR) and data integrity.
Timeline
- Completed: Award date13 December 2018
- Completed: Award published20 December 2018Current notice
- Next: Contract expiry date31 October 2026in 1 month
About the buyer
University of Bristol is a higher education institution that buys through its own procurement team. Suppliers register on the university's e-tendering portal at tenders.bris.ac.uk to view and bid for opportunities. Contract notices appear on Contracts Finder to reach a wider pool of bidders. Much of this procurement flows through frameworks from the Southern Universities Purchasing Consortium and the Crown Commercial Service. Category teams advise faculties and divisions on purchases before tenders are issued. Tenders are issued directly when no suitable framework applies. The procurement team is an active member of the Higher Education Procurement Association.
Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.
Over the past 5 years, most of University of Bristol's contract awards have been in laboratory and precision equipment, transport equipment and architectural and engineering services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-bristol.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-bristol.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-bristol.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-bristol.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-bristol.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-bristol.gov |
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