Expired contract

Out of Hours Caller Call Handling Services Contract Reference 1157

Details

Value
£18,375,000
Duration
7 years
Topic
Telephone switchboard services
Published
23 October 2018

Tender description

Award of national out of hours telephony contract for Councils and Housing Associations, with the London Borough of Ealing as lead client, to Capita Business Services Limited

Timeline

  1. Completed: Award date13 September 2018
  2. Completed: Award published23 October 2018
    Current notice
  3. Completed: Contract expiry date23 September 2025

About the buyer

London Borough of Ealing is a local authority, running its tendering process through its own Strategic Procurement team. Every contract is procured to achieve best value, comparing quotes for low-value work or running a formal tender for high-risk, high-value contracts.

A three-year pipeline lists upcoming contracts expected to return to market.

Over the past 5 years, most of London Borough of Ealing's contract awards have been in architectural and engineering services, health and social work and construction work.

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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