Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Awarded contractPublished 5 May 2022
Window & Gutter Cleaning Services for Radius Housing
£1,000,000
- Stale Pre-tenderPublished 5 May 2022
Provision and Implementation of a new Cloud based telephony system and associated services (incorporating customer hub and emergency back up call centre).
£332,621.7
- Awarded contractPublished 5 May 2022
Security Services Contract
£400,000
- Closed tenderPublished 4 May 2022
Mystery Shopper
£400,000
- Closed tenderPublished 4 May 2022
Mystery Shopper
£400,000
- Awarded contractPublished 29 April 2022
Southeastern Customer Contact Centre Services 2022-2025
15,000,000
- Expired contractPublished 29 April 2022
Complaints Handling Satisfaction Survey
£52,000
- Closed tenderPublished 28 April 2022
T23-040HCO Integrated Leisure Management Software Solution Tender
£750,000
- Awarded contractPublished 28 April 2022
ID 3801617 DfE Invest NI - Event Management Services
£5,000,000
- Closed tenderPublished 28 April 2022
T HCO21-158 Integrated Leisure Management Software Solution Tender
Value not stated
- Stale Pre-tenderPublished 28 April 2022
Servicing, Maintenance and Compliance (Gas, M&E and Buildings) of Council Managed Assets - Term Service Contract
£80,000,000
- Expired contractPublished 27 April 2022
Customer Engagement Platform
£240,000
- Awarded contractPublished 26 April 2022
Town Deals – Carlisle Library – Digital Community Learning Hub
£170,371
- Awarded contractPublished 25 April 2022
Product Information Management System (PIM) and Related Services
£800,000
- Stale Pre-tenderPublished 21 April 2022
Cable Car - Operate and Maintain
£30,000,000
- Closed tenderPublished 21 April 2022
T&D Framework for the provisions of Technology Services
£6
- Stale Pre-tenderPublished 21 April 2022
Cable Car - Operate and Maintain
Value not stated
- Awarded contractPublished 20 April 2022
cEMV Middle and Transitional Back Office Agreement
£5,350,000
- Closed tenderPublished 20 April 2022
Thematic Analysis for National Cancer Patient Experience Surveys
£40,000
- Awarded contractPublished 19 April 2022
YPO - 001082 Product Information Management System (PIM) and Related Services
£800,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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