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Expired contract

Customer Engagement Platform

Details

Buyer
Wirral Metropolitan Borough Council
Supplier(s)
Granicus-Firmstep Ltd
Value
£240,000
Duration
2 years
Topic
IT services: consulting, software development, Internet and support
Published
27 April 2022
Source
uk:contracts_finder

Tender description

Provision of an automated, online experience to citizens which can be embedded within corporate websites. Intelligent online forms channel-shift away from expensive forms of contact. Automated status updates, task direction, and approvals. Ability to build new forms. and integrate with existing back-office systems and technologies. There is a provision for an extension of 1 + 1years

Timeline

  1. Award date8 March 2022
  2. Award published27 April 2022
    Current notice
  3. Contract expiry date21 March 2024

About the buyer

Wirral Metropolitan Borough Council is a local authority that publishes its tenders and procurement procedures on The Chest e-tendering portal. Suppliers register on The Chest for email alerts about contracts that are about to be tendered. A register of the council's current contracts is published through ProContract. Larger planned procurements are listed in a pipeline on Find a Tender. Under the Procurement Act 2023, suppliers also register their core business details once on the Central Digital Platform. Existing suppliers track invoices and purchase orders through a separate supplier portal.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Wirral Metropolitan Borough Council's contract awards have been in health and social work, construction work and IT services.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support

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Decision makers

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