How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

Expired contract, expired 30 October 2024Published 25 November 2022
UK Flag - Customer Experience Platform
Maritime and Coastguard AgencySupplier(s) Qualtrics, LLCIT services: consulting, software development, Internet and supportAwarded 31 October 2022
£30,273.5
Closed tender, closed 4 January 2023Published 25 November 2022
National Museums Scotland - Visitor Research Agency
National Museums ScotlandResearch services
£140,000
Awarded contractPublished 24 November 2022
Single-Party Framework Agreement for the Provision of UX/UI Digital Design Services to Dublin City Council
Dublin City CouncilSupplier(s) Big Motive LtdIT services: consulting, software development, Internet and supportAwarded 24 November 2022
€1,500,000
Awarded contractPublished 24 November 2022
P-2449 Public Transport Customer Satisfaction Monitoring
TranslinkSupplier(s) Client Analysis Relationship Development CARD GROUPCustomer satisfaction surveyAwarded 24 November 2022
£850,000
Closed tender, closed 9 December 2022Published 23 November 2022
NW2426 Customer Feedback Platform
NORTHUMBRIAN WATER GROUP LIMITEDCustomer-care services
Value not stated
Awarded contractPublished 23 November 2022
Provision of Sports and Leisure Management System & Associated Services
Leicester City CouncilSoftware package and information systemsAwarded 23 November 2022
Value not stated
Closed tender, closed 25 July 2022Published 22 November 2022
Single-Party Framework Agreement for the Provision of UX/UI Digital Design Services to Dublin City Council
Dublin City CouncilIT services: consulting, software development, Internet and support
€1,500,000
Closed tender, closed 17 June 2010Published 22 November 2022
DRD - Development of an IS / IT Strategy for Public Transportation Systems
Department of Finance
Value not stated
Closed tender, closed 6 June 2012Published 22 November 2022
Webfirst
Office of Communications (Ofcom)
Value not stated
Closed tender, closed 19 November 2015Published 22 November 2022
VMD Customer Survey
Department for Environment, Food & Rural Affairs (DEFRA)
Value not stated
Never miss a tender
Get new Customer Experience notices delivered to your inbox.
Set up alerts Save this search
Closed tender, closed 12 February 2015Published 22 November 2022
AFBI - Electronic Quality Management System
Department of Finance
Value not stated
Closed tender, closed 23 March 2015Published 22 November 2022
Tourism NI - Mystery Shopper Services for The Visitor Information Centre Network
Department of Finance
Value not stated
Closed tender, closed 12 January 2015Published 22 November 2022
Provision of Catering, Bars & Cafe Services
The MAC Trading Co. Limited
Value not stated
Closed tender, closed 19 May 2015Published 22 November 2022
C755 - SCADA Services Provision
NI Water
Value not stated
Closed tender, closed 14 November 2014Published 22 November 2022
Repairs and Voids
Newlon Housing Trust
Value not stated
Closed tender, closed 18 April 2012Published 22 November 2022
T1158 - Public Attitudes Survey 2012
Northern Ireland Housing Executive
Value not stated
Awarded contractPublished 22 November 2022
Market Research Services
Electricity Supply Board (ESB)Supplier(s) Behaviour and Attitudes Marketing Research, RED C Research and Marketing Ltd, BricolageMarket research servicesAwarded 22 November 2022
Value not stated
Closed tender, closed 5 March 2018Published 22 November 2022
#3923 - Rail Advertising Concession (2)
Network Rail
£280,000,000
Closed tender, closed 28 October 2014Published 22 November 2022
T1248 - Provision of the Continuous Tenant Omnibis Survey
Northern Ireland Housing Executive
Value not stated
Closed tender, closed 23 January 2018Published 22 November 2022
Highways IT Software Procurement
capitalEsourcing
Value not stated

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Win more Customer Experience Tenders contracts with Stotles

Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.

Try for free

UK Flag - Customer Experience Platform

National Museums Scotland - Visitor Research Agency

Single-Party Framework Agreement for the Provision of UX/UI Digital Design Services to Dublin City Council

P-2449 Public Transport Customer Satisfaction Monitoring

NW2426 Customer Feedback Platform

Provision of Sports and Leisure Management System & Associated Services

Single-Party Framework Agreement for the Provision of UX/UI Digital Design Services to Dublin City Council

DRD - Development of an IS / IT Strategy for Public Transportation Systems

Webfirst

VMD Customer Survey

AFBI - Electronic Quality Management System

Tourism NI - Mystery Shopper Services for The Visitor Information Centre Network

Provision of Catering, Bars & Cafe Services

C755 - SCADA Services Provision

Repairs and Voids

T1158 - Public Attitudes Survey 2012

Market Research Services

#3923 - Rail Advertising Concession (2)

T1248 - Provision of the Continuous Tenant Omnibis Survey

Highways IT Software Procurement

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles