UK Flag - Customer Experience Platform
Details
- Supplier(s)
- Qualtrics, LLC
- Value
- £30,273.5
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 25 November 2022
- Source
- uk:contracts_finder
Tender description
In order to streamline our processes, we require one platform that will cater for all our insight, analytics and research needs. A platform that meets our current need to host the Customer Satisfaction Programme but is also scalable to adapt to our research needs as they evolve e.g., providing access to an audience beyond our customer base for future surveys. This streamlined approach brings both resource and cost benefits (i.e., we can host future projects on the platform using in house expertise for project design at a significantly lower cost than outsourcing to a full-service research agency, research tasks are automated freeing up time to focus on deeper analysis and action planning). The Qualtrics platform offers many benefits including: - Automated survey distribution to reduce resource and ensure that we are tar-geting the right customers with the right surveys. - Increased response rates through improved survey delivery. - More sophisticated survey/programme design - An improved user experience - Role-based interactive dashboards with real-time data. - Built in advanced analytics solutions
Timeline
- Completed: Award date31 October 2022
- Completed: Award published25 November 2022Current notice
- Completed: Contract expiry date30 October 2024
About the buyer
The Maritime and Coastguard Agency is an executive agency of the Department for Transport, and buys as a central government agency for maritime and coastal search and rescue. Procurement follows the Department for Transport's process, using the Jaggaer portal for tender documents and bids. Smaller opportunities are advertised on Contracts Finder, with larger ones moving to Find a Tender. Crown Commercial Service frameworks are used where they fit the agency's needs. Specialist maritime technical and scientific services are sourced through dedicated frameworks instead. The Procurement Team sits within Commercial and Programmes at the agency's Southampton headquarters.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of Maritime and Coastguard Agency's contract awards have been in business services, IT services and software and information systems.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov |
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