Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 1 February 2023
CPU 5947 TENANT SATISFACTION SUREVY (RSTAR)
Value not stated
- Closed tenderPublished 1 February 2023
Customer Survey Research Services Framework
Value not stated
- Stale Pre-tenderPublished 31 January 2023
2023_Global - Think Customer
£2,000,000
- Expired contractPublished 31 January 2023
Helpdesk Software
£294,000
- Closed tenderPublished 31 January 2023
Repair and Maintenance of Hard Landscaping and Associated Elements, including Demolition and Resurfacing.
£7,600,000
- Closed tenderPublished 30 January 2023
Contact Centre Services
£1,500,000
- Closed tenderPublished 30 January 2023
Communication & Marketing Framework Agreement
£20,000,000
- Expired contractPublished 26 January 2023
Mystery Shopper
£39,440
- Closed tenderPublished 26 January 2023
Stowe Valley Multi Academy Trust ~ Catering Tender
£5,300,000
- Expired contractPublished 25 January 2023
Joint Tenant Satisfaction Surveys – Housing – 2023
£28,530
- Closed tenderPublished 25 January 2023
Prince Henry's High School ~ Catering Tender
£1,210,000
- Closed tenderPublished 24 January 2023
The Provision of Journey Planning Service for TfGM
£400,000
- Expired contractPublished 23 January 2023
DA from the CCS Framework G-Cloud 13 for Customer Segmentation and Engagement Services
£32,790
- Closed tenderPublished 20 January 2023
Voice of the Customer ITT
Value not stated
- Closed tenderPublished 20 January 2023
THH-C-010 Provision of Resident Satisfaction Survey Programme
Value not stated
- Stale Pre-tenderPublished 20 January 2023
Treaty System Pre-Market Engagement
Value not stated
- Closed tenderPublished 19 January 2023
THH-C-010 Provision of Resident Satisfaction Survey Programme
£500,000
- Awarded contractPublished 18 January 2023
Responsive Repairs and Voids
£247,770,638
- Closed tenderPublished 18 January 2023
SMP Alliance- M62 J20-25 - Cross Carriageway Ducting
£50,000
- Closed tenderPublished 16 January 2023
SERVICE DESIGN AND CUSTOMER EXPERIENCE
£250,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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