Mystery Shopper
Details
- Supplier(s)
- E.S.A (Market Research) Limited
- Value
- £39,440
- Duration
- 2 years
- Topic
- Research consultancy services
- Published
- 26 January 2023
- Source
- uk:contracts_finder
Tender description
Contract Award Notice for the provision of a Mystery Shopping service, which provides mystery shopping of community engagement activities delivered by both HS2 Ltd and its Contractors. The service will provide assessment of the delivery of community engagement activities and interactions of HS2 Ltd and contractor staff with members of the public, and will provide analysis to help improve engagement. This contract was awarded under Crown Commercial Services (CCS) Research and Insights Dynamic Purchasing System (RM6126).
Timeline
- Completed: Award date24 January 2023
- Completed: Award published26 January 2023Current notice
- Completed: Contract expiry date23 January 2025
About the buyer
HS2 Ltd is a non-departmental public body sponsored by the Department for Transport, and buys as a central government agency building Britain's high-speed railway between London and Birmingham. Contracts above the public procurement threshold are advertised on Find a Tender, and smaller awards appear on Contracts Finder. Framework agreements cover major packages, such as the lifts and escalators for Phase One stations. Four tier-one joint-venture contractors, including EKFB and Align JV, deliver the main civils work. Those contractors procure their own tier-two subcontractors, who source further down the chain. Live subcontract opportunities are advertised through the CompeteFor portal.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of HS2's contract awards have been in construction work, metals and mining products and transport equipment.
Relevant CPV codes
- 73210000 · Research consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov |
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