Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,658 results
- Closed tenderPublished 2 March 2023
Development Management, Road Safety and Active Travel Support Services Framework
£6,000,000
- Closed tenderPublished 2 March 2023
Ice Cream Concession for Bournemouth Air Festival
Value not stated
- Closed tenderPublished 2 March 2023
Development Management, Road Safety and Active Travel Support Services Framework
£6,000,000
- Closed tenderPublished 1 March 2023
provision of expert services in support of SEAI’s Research and policy Insights Directorate
€16,400,000
- Awarded contractPublished 27 February 2023
Business Process Outsourcing Customer Services
63,000,000
- Awarded contractPublished 24 February 2023
Grounds Maintenance 2023
£1,037,895
- Closed tenderPublished 22 February 2023
SMP Alliance - M62 J20-25 - Manhole Strengthening
£50,000
- Closed tenderPublished 22 February 2023
Manual accessibility audit and remedial recommendations on Belfast City Council’s websites
Value not stated
- Closed tenderPublished 22 February 2023
Tenant Satisfaction Surveys
Value not stated
- Awarded contractPublished 22 February 2023
QUB/2262/22 Tuition Fee Payment Acceptance Platform
£1,000,000
- Closed tenderPublished 21 February 2023
Implementation of Enterprise Service Management Solution
Value not stated
- Closed tenderPublished 21 February 2023
CA11903 - Implementation of Enterprise Service Management Solution
Value not stated
- Awarded contractPublished 21 February 2023
SW Horizons Consultancy
1,066,666.66
- Closed tenderPublished 17 February 2023
South Cambridgeshire District Council - Website Redesign
Value not stated
- Expired contractPublished 17 February 2023
Broadacres Infrastructure Refresh 2023
£350,000
- Closed tenderPublished 16 February 2023
Quotation for Sandwell Residents Survey
£45,000
- Expired contractPublished 15 February 2023
Service Application Delivery for Customer Insights Platform
£6,700,000
- Expired contractPublished 14 February 2023
Award of SSP - Business Readiness Manager
£204,953
- Expired contractPublished 14 February 2023
T0400 Improving Freight Provision - Training
£44,999.94
- Closed tenderPublished 13 February 2023
Customer Research Partner
£713,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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