Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Expired contractPublished 18 April 2023
Qualtrics SAAS
£22,200
- Awarded contractPublished 17 April 2023
Customer Experience Platform
£1,468,115
- Expired contractPublished 17 April 2023
The Provision of a Customer Satisfaction Measurement and Reporting Solution
£3,735,250
- Closed tenderPublished 14 April 2023
The Development of Options for a future Technology Stack for Housing Call Centre's
Value not stated
- Closed tenderPublished 14 April 2023
Customer Service Advisor
£26,684
- Stale Pre-tenderPublished 13 April 2023
London Cycle Hire Scheme
£277,900,000
- Closed tenderPublished 13 April 2023
High Speed Two (HS2) Limited, Phase One Stations - Framework Agreement for HS2 Customer Information & Signage
£24,302,895
- Awarded contractPublished 12 April 2023
Homes and Neighbourhoods TSM Survey
Value not stated
- Stale Pre-tenderPublished 12 April 2023
Tool(s) for Employee Performance alignment and management, Development planning, Engagement and Learning (essential/mandatory as well as supporting development)
Value not stated
- Awarded contractPublished 12 April 2023
Customer Survey Research Services Framework
£10,000,000
- Expired contractPublished 12 April 2023
SURVEYS - Lot 1 Customer Satisfaction, Lot 2 Employee Satisfaction, Lot 3 Transactional Surveys to Capture the Voice of the Customer
£141,600
- Awarded contractPublished 12 April 2023
Customer Survey Research Services Framework
Value not stated
- Awarded contractPublished 12 April 2023
Homes and Neighbourhoods TSM Survey
£66,300
- Awarded contractPublished 11 April 2023
Lead Consultant for SecOps Modules (Vulnerability Response and Integration with SN)
£96,000
- Expired contractPublished 11 April 2023
Award of PMO Assurance Manager
£191,874
- Closed tenderPublished 11 April 2023
Input and Output Communications
£140,000,000
- Closed tenderPublished 6 April 2023
Crown Hills Community College ~ Catering Tender
£1,945,000
- Awarded contractPublished 5 April 2023
Provision of Internal Audit Services
Value not stated
- Awarded contractPublished 5 April 2023
Retrofit Home (Domestic) Energy Efficiency Works - Managing Agents
£66,000,000
- Closed tenderPublished 5 April 2023
Digital Market Intelligence Support
£200,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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