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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

  • Expired contractPublished 28 July 2016

    Remodel and construction of Travel Centre at St Helens Bus Station - Call off - General engineering framework

    MerseytravelSupplier(s) Hayes Electrical & Building ServicesConstruction workAwarded 10 February 2016

    £146,194

  • Closed tenderPublished 28 July 2016

    Customer Satisfaction Survey (Catering)

    Liverpool John Moores University

    £3,000

  • Closed tenderPublished 28 July 2016

    Customer Satisfaction Survey (Catering)

    Liverpool John Moores University

    £3,000

  • Expired contractPublished 27 July 2016

    Landscape Framework 2016 - 2020

    Stoke-on-Trent City Council

    £6,000,000

  • Closed tenderPublished 27 July 2016

    Landscape Framework 2016 - 2020

    Stoke-on-Trent City Council

  • Closed tenderPublished 27 July 2016

    OR-0001 App (Software) Catalogue - Discovery, Alpha, Beta and Live Operation

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 27 July 2016

    OR-0001 App (Software) Catalogue - Discovery, Alpha, Beta and Live Operation

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 26 July 2016

    RSSB2101 - ERP AND CRM SOLUTION FOR RSSB

    Rail Safety and Standards Board LtdBusiness transaction and personal business software package

    £1,840,000

  • Awarded contractPublished 26 July 2016

    Software package and information systems

    TranslinkSoftware package and information systems

  • Closed tenderPublished 18 July 2016

    DevOps for digital apprenticeship service (SFADAS09)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

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  • Closed tenderPublished 18 July 2016

    Quality assurance analysts (testers) for digital apprenticeship service (SFADAS10)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

  • Closed tenderPublished 18 July 2016

    Business transaction and personal business software package

    Rail Safety and Standards Board LtdInformation systems and servers

    £1,840,000

  • Closed tenderPublished 18 July 2016

    Quality assurance analysts (testers) for digital apprenticeship service (SFADAS10)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

  • Closed tenderPublished 18 July 2016

    DevOps for digital apprenticeship service (SFADAS09)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

  • Closed tenderPublished 15 July 2016

    2235-16 Configuration Management Database (CMDB) On-Premise Hosted Solution

    East Riding of Yorkshire CouncilSoftware package and information systems

    £125,000

  • Closed tenderPublished 15 July 2016

    RSSB2101 - ERP AND CRM SOLUTION FOR RSSB

    Rail Safety and Standards Board LtdBusiness transaction and personal business software package

    £1,220,000

  • Closed tenderPublished 14 July 2016

    Business analysis for digital apprenticeship service (SFADAS08)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

  • Closed tenderPublished 14 July 2016

    Business analysis for digital apprenticeship service (SFADAS08)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

  • Closed tenderPublished 13 July 2016

    DVLA Digital services interaction design and concept creation

    Driver and Vehicle Licensing Agency

    £465,000

  • Awarded contractPublished 13 July 2016

    Market research services

    Thames Water Utilities LimitedMarket and economic research; polling and statistics

Showing 4,381–4,400 of 4,660 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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