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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,661 results

  • Stale Pre-tenderPublished 25 August 2016

    Building and facilities management services

    The University of ManchesterBuilding and facilities management services

  • Closed tenderPublished 23 August 2016

    SOFT MARKET TESTING EXERCISE FOR THE DELIVERY OF GOLF AND GOLF RELATED ACTIVITIES AT KINGSWAY GOLF COURSE

    North Lincolnshire CouncilSports facilities operation services

  • Closed tenderPublished 19 August 2016

    Hook Parish Council Cleansing Contract

    Hampshire County CouncilRecreational, cultural and sporting services

  • Closed tenderPublished 18 August 2016

    Hook Parish Council Grounds Maintenance Contract 2 of 2

    Hampshire County CouncilRecreational, cultural and sporting services

  • Expired contractPublished 18 August 2016

    IT services: consulting, software development, Internet and support

    National Transport AuthoritySupplier(s) IBI GroupIT services: consulting, software development, Internet and supportAwarded 3 August 2016

    €406,455

  • Closed tenderPublished 18 August 2016

    Hook Parish Council Grounds Maintenance Contract 1 of 2

    Hampshire County CouncilRecreational, cultural and sporting services

  • Awarded contractPublished 18 August 2016

    Provision of Update, Maintenance and Development/ Re-development of Websites and Associated Services

    National Transport AuthorityNetworking, Internet and intranet software development services

  • Closed tenderPublished 17 August 2016

    Hook Parish Council's Pitch Maintenance Contract

    Hampshire County CouncilRecreational, cultural and sporting services

  • Closed tenderPublished 15 August 2016

    Back-end developers for digital apprenticeship service (SFADAS06)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

  • Closed tenderPublished 15 August 2016

    Back-end developers for digital apprenticeship service (SFADAS06)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

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  • Closed tenderPublished 15 August 2016

    Darwin Nursery Market Research

    NHSX

    £25,000

  • Expired contractPublished 12 August 2016

    Customer Insight Surveys Project

    National Highways LimitedSupplier(s) TRL LimitedCivil engineering consultancy servicesAwarded 19 July 2016

    £257,320

  • Expired contractPublished 12 August 2016

    SPaTS Framework Lot 1 - Using mystery shopping to improve our customer service

    National Highways LimitedSupplier(s) WSP UK LimitedCivil engineering consultancy servicesAwarded 18 July 2016

    £62,443

  • Expired contractPublished 12 August 2016

    PP16001 - Grand Theatre - Bars & Foyer Refurbishment Project

    Wolverhampton City CouncilSupplier(s) Speller Metcalfe Malvern LimitedTheatre construction workAwarded 12 May 2016

    £600,000

  • Closed tenderPublished 11 August 2016

    PR-0186 Delivery Manager in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 550

  • Closed tenderPublished 11 August 2016

    PR-0186 Delivery Manager in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 550

  • Awarded contractPublished 9 August 2016

    Roof maintenance work

    West of Scotland Housing Association LtdSupplier(s) Paterson Safety Anchors LtdGuttering work

  • Stale Pre-tenderPublished 4 August 2016

    Business and management consultancy and related services

    ESPOResearch and development consultancy services

    £200,000,000

  • Awarded contractPublished 3 August 2016

    Time accounting or human resources software package

    Stirling CouncilSupplier(s) MHR International UK LimitedTime accounting or human resources software package

    £957,108

  • Closed tenderPublished 2 August 2016

    Catering System for Leisure Facilities

    Bracknell Forest Council

Showing 4,361–4,380 of 4,661 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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