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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,661 results

  • Closed tenderPublished 13 October 2016

    SCC KS Ticket Management System

    SE Shared ServicesIT services: consulting, software development, Internet and support

  • Closed tenderPublished 12 October 2016

    Home Group - Customer Insight Tracking Pilot

    Home Group LtdCustomer survey services

  • Awarded contractPublished 6 October 2016

    RFT for Transit Bar Concession Oportunity at Shannon Airport

    Shannon Airport Authority DACSupplier(s) Zest at LimitedRetail trade services

  • Closed tenderPublished 6 October 2016

    Mystery Shopper

    MerseytravelMarket research services

    £60,000

  • Closed tenderPublished 6 October 2016

    PR- 0210 Product Manager

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 800

  • Expired contractPublished 6 October 2016

    Bar management services

    Shannon Airport Authority LtdSupplier(s) Zest at LimitedRestaurant and food-serving servicesAwarded 29 June 2016

    €1

  • Closed tenderPublished 6 October 2016

    PR- 0210 Product Manager

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 800

  • Expired contractPublished 4 October 2016

    Gospel Oak to Barking Platform Extensions and Enhancements (LOGOB) – Main Works Contract

    Transport for LondonSupplier(s) Dyer & ButlerConstruction work for commercial buildings, warehouses and industrial buildings, buildings relating to transportAwarded 6 July 2016

    £6,667,442

  • Closed tenderPublished 4 October 2016

    Customer Satisfaction System

    Barnsley Metropolitan Borough CouncilCustomer satisfaction survey

    £80,000

  • Closed tenderPublished 3 October 2016

    Customer Satisfaction System

    Barnsley Metropolitan Borough CouncilCustomer satisfaction survey

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  • Awarded contractPublished 3 October 2016

    Home Office National Law Enforcement Data Programme (NLEDP) Business Analyst

    Home OfficeSupplier(s) MedleyAwarded 3 October 2016

    £176,000

  • Closed tenderPublished 29 September 2016

    Community health services

    South West London and St George's Mental Health NHS TrustCommunity health services

    £1,000,000

  • Stale Pre-tenderPublished 28 September 2016

    Call centre

    Department for EducationConnections and contact elements

    £10,000,000

  • Closed tenderPublished 26 September 2016

    OR-0003 - Research and Innovation Funding Service (RIFS) requires a professional service design team

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 26 September 2016

    Network Services

    Royal Borough of GreenwichComputer network services

    £14,000,000

  • Closed tenderPublished 26 September 2016

    OR-0003 - Research and Innovation Funding Service (RIFS) requires a professional service design team

    Department for Business Energy and Industrial Strategy (BEIS)

  • Expired contractPublished 23 September 2016

    Understanding our customers: Qualitative call-off contract

    HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDResearch and development services and related consultancy servicesAwarded 13 September 2016

  • Closed tenderPublished 23 September 2016

    Software package and information systems

    Worcestershire County CouncilResearch and development services and related consultancy services

  • Closed tenderPublished 22 September 2016

    Additional technical resource for Innovation Funding Service (IFS), a user-centred digital service

    Innovate UK

  • Closed tenderPublished 22 September 2016

    SFADAS15-03 User Researcher

    Education and Skills Funding Agency

Showing 4,301–4,320 of 4,661 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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