Book a callGet started free

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,661 results

  • Closed tenderPublished 22 September 2016

    Additional technical resource for Innovation Funding Service (IFS), a user-centred digital service

    Innovate UK

  • Closed tenderPublished 22 September 2016

    SFADAS15-01 User Researcher

    Education and Skills Funding Agency

  • Closed tenderPublished 22 September 2016

    SFADAS15-02 User Researcher

    Education and Skills Funding Agency

  • Closed tenderPublished 22 September 2016

    SFADAS15-03 User Researcher

    Education and Skills Funding Agency

  • Closed tenderPublished 22 September 2016

    SFADAS15-02 User Researcher

    Education and Skills Funding Agency

  • Closed tenderPublished 22 September 2016

    SFADAS15-01 User Researcher

    Education and Skills Funding Agency

  • Closed tenderPublished 21 September 2016

    OR-0002 - Data architecture, analysis and modelling Research & Innovation Funding Service

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 21 September 2016

    Computer network services

    Royal Borough of GreenwichComputer network services

    £14,000,000

  • Closed tenderPublished 21 September 2016

    OR-0002 - Data architecture, analysis and modelling Research & Innovation Funding Service

    Department for Business Energy and Industrial Strategy (BEIS)

  • Expired contractPublished 20 September 2016

    HMRC Stakeholder Engagement Survey 2016

    HM Revenue & Customs (HMRC)Supplier(s) ComResResearch and development services and related consultancy servicesAwarded 16 August 2016

    £45,175

  • Never miss a tender

    Get new Customer Experience notices delivered to your inbox.

    Set up alertsSave this search
  • Expired contractPublished 20 September 2016

    MTDfB Errors Research - exploring business reporting errors and how these can be addressed within software design

    HM Revenue & Customs (HMRC)Supplier(s) Jigsaw Research LtdResearch and development services and related consultancy servicesAwarded 27 July 2016

    £49,750

  • Stale Pre-tenderPublished 19 September 2016

    Call centre

    Crown Commercial ServiceCustomer services

  • Closed tenderPublished 19 September 2016

    PR - 0204 - Business Analyst

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 650

  • Expired contractPublished 19 September 2016

    Drainage Works

    Community Gateway Association LimitedSupplier(s) Draincare Manchester trading as A1 Drainmasters LimitedMiscellaneous repair and maintenance servicesAwarded 30 August 2016

  • Closed tenderPublished 19 September 2016

    PR - 0204 - Business Analyst

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 650

  • Closed tenderPublished 17 September 2016

    SS15112 - Customer Feedback System

    Kent County Council

  • Closed tenderPublished 16 September 2016

    New Style of IT (NSoIT) Managed Evolution Red Applications De-Risk

    Ministry of Defence

    £244,800

  • Closed tenderPublished 16 September 2016

    Data architecture, analysis and modelling

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 750

  • Closed tenderPublished 16 September 2016

    SS15-112 Customer Feedback System

    Kent County CouncilSoftware package and information systems

    £250,000

  • Closed tenderPublished 16 September 2016

    New Style of IT (NSoIT) Managed Evolution Red Applications De-Risk

    Ministry of Defence

    £244,800

Showing 4,321–4,340 of 4,661 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Win more Customer Experience Tenders contracts with Stotles

Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.

Try for free