Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,661 results
- Closed tenderPublished 25 October 2016
OR-0005 Research and Innovation Funding Service (RIFS) professional Scala back-end developers.
Value not stated
- Closed tenderPublished 25 October 2016
OR-0005 Research and Innovation Funding Service (RIFS) professional Scala back-end developers.
Value not stated
- Expired contractPublished 24 October 2016
LLC Customer research
£44,500
- Closed tenderPublished 21 October 2016
Delivery Lead for Business Change & Communications
GBP/DAY 725
- Closed tenderPublished 21 October 2016
Architectural, construction, engineering and inspection services
Value not stated
- Closed tenderPublished 21 October 2016
Land Registry User Researcher - Digital
GBP/DAY 570
- Closed tenderPublished 21 October 2016
Land Registry User Researcher - Digital
GBP/DAY 570
- Closed tenderPublished 21 October 2016
Delivery Lead for Business Change & Communications
GBP/DAY 725
- Closed tenderPublished 19 October 2016
Scoping Study into Deriving Transport Benefits from Big Data and the Internet
£62,500
- Closed tenderPublished 19 October 2016
SS16052 - Customer Feedback System
Value not stated
- Expired contractPublished 18 October 2016
Business transaction and personal business software package
£1,840,000
- Closed tenderPublished 18 October 2016
Software programming and consultancy services
Value not stated
- Closed tenderPublished 18 October 2016
Survey services
€320,000
- Closed tenderPublished 18 October 2016
National Law Enforcement Data Programme (NLEDP) PND Service Architect
GBP/DAY 850
- Closed tenderPublished 14 October 2016
Software package and information systems
Value not stated
- Closed tenderPublished 14 October 2016
SS16052 - Customer Feedback System
Value not stated
- Closed tenderPublished 14 October 2016
Architectural, construction, engineering and inspection services
Value not stated
- Closed tenderPublished 14 October 2016
Business and management consultancy and related services
£200,000,000
- Closed tenderPublished 13 October 2016
Data Migration Services for DWP DataWorks
Value not stated
- Closed tenderPublished 13 October 2016
Data Migration Services for DWP DataWorks
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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