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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

  • Expired contractPublished 15 October 2018

    Digital Growth Hub - Finance Finder Portal

    GFirst LEPSupplier(s) Funding Options LimitedSoftware programming and consultancy servicesAwarded 15 October 2018

  • Closed tenderPublished 11 October 2018

    Sunderland Drive Play Area Refurbishment Programme - Brief for Tendering

    Bicester Town CouncilFlatwork for children's play area

    £20,000

  • Closed tenderPublished 10 October 2018

    User Research for Highways England Website

    National Highways Limited

  • Stale Pre-tenderPublished 10 October 2018

    Prepared sandwiches

    Hertfordshire County CouncilPrepared bread products

  • Expired contractPublished 8 October 2018

    Customer Experience Committee Recruitment Services

    HM Revenue & Customs (HMRC)Supplier(s) Nurole LtdRecruitment servicesAwarded 11 September 2018

    £17,500

  • Expired contractPublished 5 October 2018

    West Yorkshire Transport Fund DPS - Transport Hubs and Connecting Communities - AWARD

    West Yorkshire Combined AuthoritySupplier(s) WYG A Tetra Tech companyBusiness and management consultancy and related servicesAwarded 5 October 2018

  • Expired contractPublished 5 October 2018

    Build a new service HR centre

    London Fire BrigadeSupplier(s) You HR Consultancy LimitedHuman resources management consultancy servicesAwarded 4 October 2018

    £81,300

  • Expired contractPublished 5 October 2018

    Document management software package

    Stonewater LtdSupplier(s) Blacklight Software LtdDocument management systemAwarded 23 September 2018

  • Closed tenderPublished 5 October 2018

    Architect Services for Distington Hall Crematorium

    Copeland Borough Council

  • Awarded contractPublished 5 October 2018

    HR Service Centre

    London Fire BrigadeHuman resources management consultancy servicesAwarded 5 October 2018

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  • Closed tenderPublished 5 October 2018

    Architect Services for Distington Hall Crematorium

    Copeland Borough CouncilArchitectural, engineering and surveying services

  • Expired contractPublished 3 October 2018

    Catering services

    Welsh GovernmentSupplier(s) The Litmus PartnershipCanteen management servicesAwarded 11 September 2018

    £100,706

  • Expired contractPublished 3 October 2018

    Graphic design services

    National Transport AuthoritySupplier(s) The Creative Brains Trust Limited T/A EyeCueGraphic design servicesAwarded 13 September 2018

    €110,250

  • Awarded contractPublished 3 October 2018

    Provision of Graphic Design Services

    National Transport AuthoritySupplier(s) EyeCueDesign consultancy services

  • Closed tenderPublished 1 October 2018

    National Image Transfer (NIT) Support Solution. Re-published due to increase in Budget Range

    National Counter Terrorism Police Headquarters (NCTPHQ)

    £2,500,000

  • Expired contractPublished 1 October 2018

    Mini Competition for the Provision of Lot 4 – Research Services and Surveys for the Department of Employment Affairs and Social Protection(Customer Satisfaction Survey)

    The Office of Government ProcurementSupplier(s) Research Matters Ltd

  • Closed tenderPublished 1 October 2018

    National Image Transfer (NIT) Support Solution. Re-published due to increase in Budget Range

    National Counter Terrorism Police Headquarters (NCTPHQ)

    £1,700,000

  • Expired contractPublished 1 October 2018

    Out of Hours Library Service

    University of PlymouthSupplier(s) Reassurance Resource ManagementReception servicesAwarded 21 August 2018

    £400,000

  • Expired contractPublished 28 September 2018

    Reception services

    University of PlymouthSupplier(s) Reassurance Resource ManagementReception servicesAwarded 21 August 2018

    £330,000

  • Expired contractPublished 28 September 2018

    WEBSITE DEVELOPMENT - AWARD

    University of CumbriaSupplier(s) UniformWeb page editing software development servicesAwarded 28 September 2018

Showing 3,501–3,520 of 4,660 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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