How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

Closed tender, closed 3 December 2018Published 2 November 2018
GB-Maidstone: Customer Experience - Web Portal
Golding Homes LtdCustomer services
£300,000
Closed tender, closed 23 November 2018Published 30 October 2018
PCI Compliant telephony solution
Thirteen Housing Group LtdTransaction-processing software development services
Value not stated
Awarded contract, expiring 24 August 2042Published 29 October 2018
Lighting equipment and electric lamps
Transport for LondonSupplier(s) Excil Electronics Ltd trading as LPA Lighting SystemsRolling stockAwarded 29 October 2018
£4,700,000
Expired contract, expired 31 March 2019Published 29 October 2018
Analysis of Naturalistic Driving Study
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDResearch and development services and related consultancy servicesAwarded 29 October 2018
£64,999
Awarded contractPublished 29 October 2018
Fast-food products
TUCO Ltd
Supplier(s)
21 suppliers
Brewfitt Ltd
Chicken Joes Limited
Country Choice
Delice de France
Dr Oetker UK Ltd
Drink Command Ltd
Energy Distribution Ltd T/A Cocktails Machine UK and Ireland
Freshfayre Ltd
Funnybones Foodservice
KINGASIA FOODS LIMITED
Krogab
Lime Holdings Limited
Nichols plc t/a Vimto Soft Drinks OOH
Pasta King
Ramonas Kitchen
RH Hall
Somnious Ltd
Toasty Products Ltd
Tugo Food Solutions Ltd
Validfill
YumChop Foods
Toasted bread productsAwarded 30 August 2018
£25,000,000
Closed tender, closed 29 November 2018Published 26 October 2018
Contact management software development services
Thirteen Housing Group LtdTransaction-processing software development services
Value not stated
Closed tender, closed 12 November 2018Published 26 October 2018
The Supply of a Web Portal to Provide Loan Origination Linking to a Loan Management System
The Growth CompanyIT services: consulting, software development, Internet and support
£62,500
Expired contract, expired 11 August 2022Published 26 October 2018
Construction work for water projects
Scottish WaterSewerage workAwarded 1 September 2018
Value not stated
Stale Pre-tenderPublished 22 October 2018
Animal products, meat and meat products
Hertfordshire County CouncilMeat
Value not stated
Expired contract, expired 31 March 2019Published 22 October 2018
2018-19 60mph trials monitoring and evaluation
National Highways LimitedSupplier(s) TRL LimitedResearch and development services and related consultancy servicesAwarded 5 June 2018
£299,327
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Expired contract, expired 31 August 2020Published 22 October 2018
Creative Design Services - AWARD
University of Nottingham
Supplier(s)
11 suppliers
Bluefrog Fundraising Ltd
Cherry Anderson Freelance Design
Creative Triangle
Digitronix Ltd
Fluid Ideas Ltd
Gill Williamson Brand and Design
Jaywing
Keith Dodds
Kit Studio
Optima Graphic Design Consultants Ltd
Tom Partridge Design Ltd
Project-management services other than for construction workAwarded 3 July 2018
£3,700,000
Closed tender, closed 19 November 2018Published 18 October 2018
IT services: consulting, software development, Internet and support
London North Eastern Railway LimitedIT services: consulting, software development, Internet and support
Value not stated
Expired contract, expired 11 October 2019Published 18 October 2018
Market and economic research; polling and statistics
Department for CommunitiesSupplier(s) Bostock Marketing Group LtdCustomer servicesAwarded 16 October 2018
£188,400
Closed tender, closed 15 November 2018Published 18 October 2018
Automated Trade/Clinical & Special Waste Management System
City of Bradford Metropolitan District CouncilSoftware package and information systems
Value not stated
Closed tender, closed 1 November 2018Published 17 October 2018
Provision of Website Audit Services
Royal Borough of Kensington and Chelsea
£40,000
Expired contract, expired 30 November 2018Published 17 October 2018
CBC-0906-H-LP Customer Insights - Stop Smoking Services - AWARD
Central Bedfordshire CouncilSupplier(s) Bluegrass Research LtdCounselling servicesAwarded 3 September 2018
£7,668
Expired contract, expired 5 August 2019Published 17 October 2018
Marketing services
Anglia Ruskin UniversitySupplier(s) Rufus Leonard LtdMarket-testing servicesAwarded 10 August 2018
€250,000
Expired contract, expired 30 January 2019Published 17 October 2018
Provision of Website Audit Services
Royal Borough of Kensington and Chelsea
£40,000
Closed tender, closed 30 October 2018Published 16 October 2018
Primary Health Record database for Continuing Healthcare (CHC)Non-CHC Placements service
NHS NEL Commissioning Support Unit
Value not stated
Closed tender, closed 30 October 2018Published 16 October 2018
Primary Health Record database for Continuing Healthcare (CHC)Non-CHC Placements service
NHS NEL Commissioning Support Unit
Value not stated

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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GB-Maidstone: Customer Experience - Web Portal

PCI Compliant telephony solution

Lighting equipment and electric lamps

Analysis of Naturalistic Driving Study

Fast-food products

Contact management software development services

The Supply of a Web Portal to Provide Loan Origination Linking to a Loan Management System

Construction work for water projects

Animal products, meat and meat products

2018-19 60mph trials monitoring and evaluation

Creative Design Services - AWARD

IT services: consulting, software development, Internet and support

Market and economic research; polling and statistics

Automated Trade/Clinical & Special Waste Management System

Provision of Website Audit Services

CBC-0906-H-LP Customer Insights - Stop Smoking Services - AWARD

Marketing services

Provision of Website Audit Services

Primary Health Record database for Continuing Healthcare (CHC)Non-CHC Placements service

Primary Health Record database for Continuing Healthcare (CHC)Non-CHC Placements service

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles