Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 24 July 2019
Grounds Maintenance Contract for Hook Parish Council 2 of 2
£1
- Closed tenderPublished 24 July 2019
Grounds maintenance contract for Hook Parish Council 1 of 2
£1
- Closed tenderPublished 23 July 2019
Customer Experience Intelligence Partner for the Dart Charge service
£400,000
- Closed tenderPublished 23 July 2019
NHS Devon CCG - Plymouth, South Hams and West Devon Wheelchair Services for Children, Young People & Adults (standard and specialist).
£9,185,000
- Closed tenderPublished 23 July 2019
NHS Devon CCG - Plymouth, South Hams and West Devon Wheelchair Services for Children, Young People & Adults (standard and specialist).
£9,185,000
- Closed tenderPublished 23 July 2019
Wheelchairs
£9,185,000
- Closed tenderPublished 23 July 2019
Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector
£70,000
- Closed tenderPublished 22 July 2019
Customer satisfaction survey
£250,000
- Stale Pre-tenderPublished 18 July 2019
Land sale or purchase services
£91,000,000
- Closed tenderPublished 18 July 2019
Business services: law, marketing, consulting, recruitment, printing and security
£70,000
- Closed tenderPublished 17 July 2019
Transport services (excl. Waste transport)
Value not stated
- Expired contractPublished 17 July 2019
Test and evaluation
£8,072,130
- Closed tenderPublished 17 July 2019
GB-Wellingborough: The provision of Internal Auditor Services at Greatwell Homes
£75,000
- Expired contractPublished 16 July 2019
Customer Relationship Programme
£184,000
- Stale Pre-tenderPublished 16 July 2019
IT services: consulting, software development, Internet and support
£800,000
- Expired contractPublished 16 July 2019
Wheelchairs
£8,123,185
- Expired contractPublished 16 July 2019
NHS Calderdale, Greater Huddersfield & North Kirklees Clinical Commissioning Groups Posture & Mobility (Wheelchairs) Service
£8,123,185
- Expired contractPublished 15 July 2019
1-828 Updated and enhanced customer segmentation
£249,924
- Expired contractPublished 12 July 2019
Mystery Shopping Services
£74,160
- Closed tenderPublished 12 July 2019
Flood Defence Framework Agreement
£1,250,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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