How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,664 results

Closed tender, closed 1 February 2019Published 8 August 2019
Milton Keynes Council - Adult Social Care Case Management System
Milton Keynes CouncilSoftware package and information systems
£745,000
Expired contract, expired 13 August 2024Published 8 August 2019
Milton Keynes Council - Adult Social Care Case Management System
Milton Keynes CouncilSupplier(s) Liquidlogic LtdInformation systemsAwarded 14 August 2019
£541,000
Stale Pre-tender, closed 30 August 2019Published 8 August 2019
Milton Keynes Council Corporate Website and Intranet - Expressions of Interest
Milton Keynes CouncilInternet development services
Value not stated
Expired contract, expired 1 August 2025Published 7 August 2019
Service Improvement and Development
Nottingham City CouncilSupplier(s) Pro InsightBusiness analysis consultancy servicesAwarded 31 July 2019
£46,000
Expired contract, expired 30 September 2019Published 7 August 2019
1819CSTDTH Understanding the Trusted Helper Population
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDResearch and development services and related consultancy servicesAwarded 25 March 2019
£41,500
Closed tender, closed 19 August 2019Published 5 August 2019
HOMES ENGLAND Help to Buy (HtB) Discovery
Homes England
Value not stated
Closed tender, closed 3 September 2019Published 2 August 2019
Customer survey services
Education Procurement Service (EPS)Miscellaneous networking software package
€600,000
Closed tender, closed 14 August 2019Published 31 July 2019
Development of UK Electronic Apostille application
Foreign, Commonwealth and Development Office
GBP/DAY 800
Stale Pre-tender, closed 28 August 2019Published 31 July 2019
SOFT MARKET TESTING - MILTON KEYNES COUNCIL - REAL TIME PASSENGER INFORMATION
LGSSReal time operating system software development services
Value not stated
Closed tender, closed 30 August 2019Published 29 July 2019
Software package and information systems
ANGLIAN WATER SERVICES LIMITEDSoftware package and information systems
£15,000,000
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Closed tender, closed 7 October 2019Published 29 July 2019
Bus Services to include Local Buses, School Buses and Park & Ride
Cornwall CouncilRoad transport services
£150,000,000
Expired contract, expired 31 March 2021Published 26 July 2019
Roadworks - Length and Spacing requirements
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDResearch and development services and related consultancy servicesAwarded 26 July 2019
£448,734
Closed tender, closed 21 August 2019Published 25 July 2019
Customer Satisfaction Surveys
Network HomesCustomer satisfaction survey
Value not stated
Expired contract, expired 1 July 2023Published 25 July 2019
Civil engineering consultancy services
Transport ScotlandSupplier(s) Jacobs U.K. Limited, Mott MacDonald Limited, AtkinsRéalis UK LimitedInfrastructure works consultancy servicesAwarded 22 July 2019
£2,000,000
Closed tender, closed 27 September 2019Published 25 July 2019
Theatre Ticketing and EPOS & Stock Control System
Gloucester City CouncilLicense management software package
£160,000
Closed tender, closed 27 September 2019Published 25 July 2019
Theatre Ticketing and EPOS & Stock Control System
Gloucester City CouncilInventory management software package
£130,000
Closed tender, closed 16 September 2021Published 24 July 2019
Grounds maintenance contract for Hook Parish Council 1 of 2
HOOK PARISH COUNCILRecreational, cultural and sporting services
£1
Closed tender, closed 13 September 2019Published 24 July 2019
Grounds Maintenance Contract for Hook Parish Council 2 of 2
HOOK PARISH COUNCILRecreational, cultural and sporting services
£1
Closed tender, closed 13 September 2019Published 24 July 2019
Sports Pitch Maintenance Contract for Hook Parish Council
HOOK PARISH COUNCILRecreational, cultural and sporting services
£1
Closed tender, closed 16 September 2021Published 24 July 2019
Sports Pitch Maintenance Contract for Hook Parish Council
HOOK PARISH COUNCILRecreational, cultural and sporting services
£1

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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Milton Keynes Council - Adult Social Care Case Management System

Milton Keynes Council - Adult Social Care Case Management System

Milton Keynes Council Corporate Website and Intranet - Expressions of Interest

Service Improvement and Development

1819CSTDTH Understanding the Trusted Helper Population

HOMES ENGLAND Help to Buy (HtB) Discovery

Customer survey services

Development of UK Electronic Apostille application

SOFT MARKET TESTING - MILTON KEYNES COUNCIL - REAL TIME PASSENGER INFORMATION

Software package and information systems

Bus Services to include Local Buses, School Buses and Park & Ride

Roadworks - Length and Spacing requirements

Customer Satisfaction Surveys

Civil engineering consultancy services

Theatre Ticketing and EPOS & Stock Control System

Theatre Ticketing and EPOS & Stock Control System

Grounds maintenance contract for Hook Parish Council 1 of 2

Grounds Maintenance Contract for Hook Parish Council 2 of 2

Sports Pitch Maintenance Contract for Hook Parish Council

Sports Pitch Maintenance Contract for Hook Parish Council

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles