How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,662 results

Closed tender, closed 23 July 2019Published 9 July 2019
Rochdale Boroughwide Housing: Portal & Channel Shift Partner
Rochdale Boroughwide Housing Ltd
Value not stated
Closed tender, closed 22 July 2019Published 8 July 2019
Post Office Experience Design for Identity Services (IDS) Digital Identity programme
Post Office Ltd
Value not stated
Closed tender, closed 22 July 2019Published 8 July 2019
Post Office Experience Design for Identity Services (IDS) Digital Identity programme
Post Office Ltd
Value not stated
Expired contract, expired 31 March 2020Published 3 July 2019
'In Journey' Roadworks Customer Insight Research
National Highways LimitedSupplier(s) IPSOS MORI UK LIMITEDResearch servicesAwarded 10 June 2019
£127,486
Expired contract, expired 5 June 2022Published 3 July 2019
Customer Experience Platform
Nottinghamshire County CouncilSupplier(s) Granicus-Firmstep LtdAwarded 3 July 2019
£342,500
Closed tender, closed 1 August 2019Published 2 July 2019
Community Alarm Call Monitoring Service (AH-268)
Alliance HomesHealth and social work services
£150,000
Expired contract, expired 8 October 2022Published 2 July 2019
Research and development consultancy services
NHS EnglandSupplier(s) Picker Institute EuropeResearch and experimental development servicesAwarded 26 June 2019
£1,071,060
Awarded contractPublished 2 July 2019
Home Office- Her Majesty's Passport Office - Lead End-to-End Business Architect
Her Majesty’s Passport Office (HMPO)Supplier(s) LA INTERNATIONAL COMPUTER CONSULTANTS LTDAwarded 2 July 2019
£153,600
Awarded contractPublished 1 July 2019
Digital transformation partner
London Borough of Sutton, Royal Borough of Kingston upon ThamesSupplier(s) TPXimpact LimitedAwarded 1 July 2019
£140,000
Awarded contractPublished 1 July 2019
GDS discovery phase research
National Highways LimitedSupplier(s) Nomensa LtdAwarded 1 July 2019
£60,900
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Awarded contractPublished 1 July 2019
Making better use of our customer data and information
London Borough of Sutton, Royal Borough of Kingston upon ThamesSupplier(s) TPXimpact LimitedAwarded 1 July 2019
£58,500
Awarded contractPublished 1 July 2019
Improved Customer Experience - user centred design, self-serve support & better customer engagement
Education and Skills Funding AgencySupplier(s) Deloitte LLPAwarded 1 July 2019
£2,000,000
Expired contract, expired 31 March 2020Published 1 July 2019
60mph Speed Trials On Road Monitoring & Evaluation Phase 2
National Highways LimitedSupplier(s) TRL LimitedResearch and development services and related consultancy servicesAwarded 1 July 2019
£211,045
Expired contract, expired 30 June 2020Published 30 June 2019
User/ Customer Satisfaction Survey
Cheshire ConstabularySupplier(s) PCC For LeicestershireAwarded 30 June 2019
£15,000
Closed tender, closed 26 July 2019Published 26 June 2019
Architectural, construction, engineering and inspection services
Transport for LondonElectrical machinery, apparatus, equipment and consumables; lighting
Value not stated
Expired contract, expired 31 March 2021Published 26 June 2019
Customer Experience Platform - Ipswich Borough Council
Ipswich Borough CouncilSupplier(s) Granicus-Firmstep LtdCustomer Relation Management software packageAwarded 25 March 2019
£81,000
Awarded contractPublished 25 June 2019
Retail trade services
Luton CouncilRetail trade services
Value not stated
Closed tender, closed 23 July 2019Published 24 June 2019
AC0728 Specialist Commissioning Provider Alliance
Wiltshire CouncilOther community, social and personal services
Value not stated
Closed tender, closed 19 July 2019Published 21 June 2019
GB-Houghton Regis: Customer Segmentation and Personas
Aldwyck Housing GroupMarket research services
£75,000
Closed tender, closed 18 July 2019Published 17 June 2019
Display screens
An PostGraphic display panels
Value not stated

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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Rochdale Boroughwide Housing: Portal & Channel Shift Partner

Post Office Experience Design for Identity Services (IDS) Digital Identity programme

Post Office Experience Design for Identity Services (IDS) Digital Identity programme

'In Journey' Roadworks Customer Insight Research

Customer Experience Platform

Community Alarm Call Monitoring Service (AH-268)

Research and development consultancy services

Home Office- Her Majesty's Passport Office - Lead End-to-End Business Architect

Digital transformation partner

GDS discovery phase research

Making better use of our customer data and information

Improved Customer Experience - user centred design, self-serve support & better customer engagement

60mph Speed Trials On Road Monitoring & Evaluation Phase 2

User/ Customer Satisfaction Survey

Architectural, construction, engineering and inspection services

Customer Experience Platform - Ipswich Borough Council

Retail trade services

AC0728 Specialist Commissioning Provider Alliance

GB-Houghton Regis: Customer Segmentation and Personas

Display screens

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Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles