Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 20 September 2019
Energy-efficiency consultancy services
£10,000,000
- Awarded contractPublished 20 September 2019
Gas supply mains construction work
£12,400,000
- Closed tenderPublished 19 September 2019
Research and development services and related consultancy services
Value not stated
- Awarded contractPublished 19 September 2019
Petroleum products, fuel, electricity and other sources of energy
£992,000,000
- Awarded contractPublished 19 September 2019
Research services
£240,000
- Stale Pre-tenderPublished 18 September 2019
Car park management services
£3,800,000
- Closed tenderPublished 16 September 2019
Specialist Professional, Environmental, Customer Insight, Technical, Research and Engineering Services (SPECTRE) Framework
£300,000,000
- Closed tenderPublished 16 September 2019
Procurement of Cleaning & Grounds Maintenance Services
£5,290,000
- Closed tenderPublished 16 September 2019
Specialist Professional, Environmental, Customer Insight, Technical, Research and Engineering Services (SPECTRE) Framework
£300,000,000
- Closed tenderPublished 16 September 2019
Canteen and catering services
£10,000,000
- Closed tenderPublished 16 September 2019
Procurement of Cleaning & Grounds Maintenance Services
£13,500,000
- Closed tenderPublished 16 September 2019
Grounds maintenance services
£13,500,000
- Closed tenderPublished 16 September 2019
Provision of Catering Services
£10,000,000
- Closed tenderPublished 16 September 2019
Provision of Catering Services
£5,000,000
- Expired contractPublished 14 September 2019
Customer Research Partner
£400,000
- Expired contractPublished 13 September 2019
Folkestone Town Centre Market Research
£24,800
- Stale Pre-tenderPublished 13 September 2019
Information technology requirements review services
£20,000,000
- Closed tenderPublished 12 September 2019
Market research services
Value not stated
- Expired contractPublished 11 September 2019
Customer survey services
£400,000
- Closed tenderPublished 10 September 2019
Research and development services and related consultancy services
£300,000,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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