Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 26 November 2019
Health and social work services
£1,304,575
- Awarded contractPublished 25 November 2019
Supply, installation and managed service support of an IP telephony system.
Value not stated
- Closed tenderPublished 22 November 2019
Managed Print Service
£4,000,000
- Stale Pre-tenderPublished 21 November 2019
Problem Statement Customer Information at Bus Stops
Value not stated
- Closed tenderPublished 21 November 2019
Printing and related services
£8,000,000
- Expired contractPublished 21 November 2019
A448 - CACI - Acorn
£21,250
- Closed tenderPublished 20 November 2019
Preliminary Market Consultation for the Replacement of Customer Communications Platform
Value not stated
- Closed tenderPublished 19 November 2019
Gas quality assurance audit services (AH-269)
£162,500
- Expired contractPublished 19 November 2019
Data Marketing and Pricing Research
£802,491
- Expired contractPublished 19 November 2019
Data Marketing and Pricing Research
£254,108
- Awarded contractPublished 18 November 2019
HOMES ENGLAND Help to Buy (HtB) Discovery
£308,000
- Stale Pre-tenderPublished 18 November 2019
Payroll management services
Value not stated
- Closed tenderPublished 18 November 2019
Kirklees Council Adults Social Care Integrated Case Management System
Value not stated
- Stale Pre-tenderPublished 18 November 2019
Telephone and data transmission services
£1
- Closed tenderPublished 18 November 2019
Customer survey services
Value not stated
- Stale Pre-tenderPublished 15 November 2019
Problem Statement CCTV Analytics PIN
Value not stated
- Awarded contractPublished 13 November 2019
Repair and maintenance services
Value not stated
- Expired contractPublished 13 November 2019
GB-Wellingborough: The provision of Internal Auditor Services at Greatwell Homes
£76,500
- Stale Pre-tenderPublished 13 November 2019
Information systems and servers
Value not stated
- Stale Pre-tenderPublished 13 November 2019
Software programming and consultancy services
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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