How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,664 results

Closed tender, closed 27 January 2020Published 9 December 2019
Digital Engagement - Student Recruitment Experience
University of NottinghamSoftware programming and consultancy services
£7,000,000
Closed tender, closed 13 January 2020Published 9 December 2019
Social services
Northamptonshire County CouncilFinancial consultancy services
Value not stated
Closed tender, closed 10 January 2020Published 6 December 2019
Repair and maintenance services of boilers
South Liverpool Homes LtdRepair and maintenance services of boilers
£5,250,000
Closed tender, closed 20 December 2019Published 6 December 2019
Website design and User testing
Westminster City Council
£70,000
Closed tender, closed 6 January 2020Published 5 December 2019
East West Rail Customer Experience Development Procurement
East West Railway Company LtdResearch and development services and related consultancy services
Value not stated
Expired contract, expired 16 September 2023Published 5 December 2019
Telecommunications services
Crown Commercial ServiceSupplier(s) Multiple suppliers as listed in attached scheduleInstallation services of radio, television, sound and video equipmentAwarded 7 October 2019
£5,000,000,000
Closed tender, closed 18 December 2019Published 4 December 2019
LNER Digital Experience Strategic Evolution (including Station of the Future) 2
London North Eastern Railway Limited
Value not stated
Closed tender, closed 27 January 2020Published 4 December 2019
Software programming and consultancy services
University of NottinghamSoftware programming and consultancy services
Value not stated
Closed tender, closed 18 December 2019Published 4 December 2019
LNER Digital Experience Strategic Evolution (including Station of the Future) 2
London North Eastern Railway Limited
Value not stated
Expired contract, expired 18 November 2021Published 4 December 2019
'Happy Or Not' Electronic Customer Feedback Terminals SR282643473
HM Revenue & Customs (HMRC)Supplier(s) HappyOrNot LtdOffice machinery, equipment and supplies except computers, printers and furnitureAwarded 18 November 2019
£25,560
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Closed tender, closed 19 December 2019Published 4 December 2019
Provision of an Advocacy Support service
Sandwell Metropolitan Borough CouncilResidential nursing care services
Value not stated
Stale Pre-tenderPublished 4 December 2019
Water meters
Severn Trent Water LtdTelecommunication consultancy services
Value not stated
Closed tender, closed 6 January 2020Published 2 December 2019
Research and development services and related consultancy services
East West Railway Company LtdResearch and development services and related consultancy services
£1,400,000
Closed tender, closed 16 December 2019Published 2 December 2019
LNER Digital Experience Strategic Evolution (including Station of the Future)
London North Eastern Railway Limited
Value not stated
Closed tender, closed 18 December 2019Published 29 November 2019
TEN-1920-020 Nest Brand Strategy
National Employment Savings Trust (NEST) CorporationBusiness services: law, marketing, consulting, recruitment, printing and security
£30,000
Awarded contractPublished 29 November 2019
Software package and information systems
Essex County CouncilSupplier(s) Valyrian LimitedSoftware package and information systemsAwarded 17 October 2019
£300,000
Stale Pre-tender, closed 16 December 2019Published 29 November 2019
Customer Insight Tool - Market Engagement
Bedfordshire Fire and Rescue ServiceContent or data standardization and classification services
Value not stated
Closed tender, closed 6 January 2020Published 28 November 2019
TD1529 - Preventative and Universal Services for Carers
Derby City CouncilHealth and social work services
£1,304,575
Expired contract, expired 31 October 2024Published 28 November 2019
The Provision of a Customer Relationship Management System
Sefton Metropolitan Borough CouncilSupplier(s) Granicus-Firmstep LtdCustomer Relation Management software packageAwarded 18 November 2019
£275,000
Closed tender, closed 3 January 2020Published 27 November 2019
Supply services of personnel including temporary staff
Birmingham City UniversitySupply services of personnel including temporary staff
£16,666,667

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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Digital Engagement - Student Recruitment Experience

Social services

Repair and maintenance services of boilers

Website design and User testing

East West Rail Customer Experience Development Procurement

Telecommunications services

LNER Digital Experience Strategic Evolution (including Station of the Future) 2

Software programming and consultancy services

LNER Digital Experience Strategic Evolution (including Station of the Future) 2

'Happy Or Not' Electronic Customer Feedback Terminals SR282643473

Provision of an Advocacy Support service

Water meters

Research and development services and related consultancy services

LNER Digital Experience Strategic Evolution (including Station of the Future)

TEN-1920-020 Nest Brand Strategy

Software package and information systems

Customer Insight Tool - Market Engagement

TD1529 - Preventative and Universal Services for Carers

The Provision of a Customer Relationship Management System

Supply services of personnel including temporary staff

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles