How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,664 results

Closed tender, closed 12 February 2020Published 13 January 2020
For the provision of Visitor and Customer Tracking Research Services
Lee Valley Regional Park AuthorityRecreational, cultural and sporting services
£5,000
Closed tender, closed 11 February 2020Published 13 January 2020
CATERING E-PROCUREMENT AND ELECTRONIC POINT OF SALE (EPOS) SYSTEMS
Leeds Beckett UniversitySoftware package and information systems
Value not stated
Closed tender, closed 24 January 2020Published 10 January 2020
Evidence based stock management system for libraries
Somerset CouncilLibrary software package
Value not stated
Closed tender, closed 11 February 2020Published 10 January 2020
Software package and information systems
Leeds Beckett UniversitySoftware package and information systems
£180,000
Expired contract, expired 1 April 2022Published 9 January 2020
Customer Feedback Programme Provider
Stonewater LtdSupplier(s) Rant and RaveCustomer satisfaction surveyAwarded 9 January 2020
£188,890
Awarded contractPublished 6 January 2020
Wildlife Photographer of the Year (WPY) site redesign
Natural History MuseumSupplier(s) CLEARLEFT LIMITEDAwarded 6 January 2020
£100,000
Closed tender, closed 20 January 2020Published 6 January 2020
Discovery, UX and design for a new digital platform to better serve the residents of Brent
London Borough of Brent
£60,000
Awarded contractPublished 6 January 2020
Coventry Pool Meadow Bus Station Improvements
West Midlands Combined Authority
Value not stated
Awarded contractPublished 6 January 2020
Relationship Manager
Parliament UKSupplier(s) EXPERIS LIMITEDAwarded 6 January 2020
£65,200
Closed tender, closed 29 November 2019Published 6 January 2020
Coventry Pool Meadow Bus Station Improvements
West Midlands Combined Authority
Value not stated
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Awarded contractPublished 1 January 2020
MOT Continuous Improvement Team
Driver and Vehicle Standards AgencySupplier(s) Kainos Software LimitedAwarded 1 January 2020
£3,500,000
Expired contract, expired 31 October 2020Published 23 December 2019
Firmstep Forms including Self and Dash
Department for EducationSupplier(s) Granicus-Firmstep LtdBusiness services: law, marketing, consulting, recruitment, printing and securityAwarded 31 October 2019
£43,411,000
Closed tender, closed 21 February 2020Published 18 December 2019
19/120 - Provision of Network Services & Works to Gas Networks Ireland
Ervia
Value not stated
Closed tender, closed 24 January 2020Published 17 December 2019
Line Management Training
University of SouthamptonManagement training services
£423,000
Closed tender, closed 21 February 2020Published 16 December 2019
Construction work for gas pipelines
ErviaGas distribution
Value not stated
Expired contract, expired 19 October 2022Published 16 December 2019
Test and evaluation
Home Office
Supplier(s)
6 suppliers
IELTS SELT Consortium
Pearson Education Ltd
PeopleCert International Limited
Prometric Ireland Limited
PSI Services (UK ) Limited
Trinity College London
Test and evaluationAwarded 4 November 2019
£220,000,000
Closed tender, closed 17 January 2020Published 13 December 2019
The provision of Customer Service Benchmark Reporting
Department of Social Protection
Value not stated
Closed tender, closed 17 January 2020Published 11 December 2019
Repair and maintenance services of boilers
Arbour HousingGas appliance maintenance services
£2,800,000
Closed tender, closed 17 January 2020Published 11 December 2019
Customer survey services
Department of Social ProtectionCustomer satisfaction survey
€125,000
Awarded contractPublished 11 December 2019
Customer satisfaction survey
Futures Housing GroupCustomer satisfaction survey
Value not stated

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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For the provision of Visitor and Customer Tracking Research Services

CATERING E-PROCUREMENT AND ELECTRONIC POINT OF SALE (EPOS) SYSTEMS

Evidence based stock management system for libraries

Software package and information systems

Customer Feedback Programme Provider

Wildlife Photographer of the Year (WPY) site redesign

Discovery, UX and design for a new digital platform to better serve the residents of Brent

Coventry Pool Meadow Bus Station Improvements

Relationship Manager

Coventry Pool Meadow Bus Station Improvements

MOT Continuous Improvement Team

Firmstep Forms including Self and Dash

19/120 - Provision of Network Services & Works to Gas Networks Ireland

Line Management Training

Construction work for gas pipelines

Test and evaluation

The provision of Customer Service Benchmark Reporting

Repair and maintenance services of boilers

Customer survey services

Customer satisfaction survey

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles