Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 24 January 2020
Dynamic Purchasing System - Specialist Search and Selection Services for Executive and Senior Leadership Roles
Value not stated
- Closed tenderPublished 24 January 2020
Coaching services
£3,000,000
- Expired contractPublished 24 January 2020
Provision of Consultancy for The Customer Experience
£80,000
- Stale Pre-tenderPublished 23 January 2020
Software package and information systems
Value not stated
- Expired contractPublished 22 January 2020
Award of Contract - Career and Development Training Portal
£29,500
- Awarded contractPublished 22 January 2020
Advanced Analytics - Development and Deployment
£138,250
- Closed tenderPublished 21 January 2020
Corporate Website Refresh
£120,000
- Closed tenderPublished 21 January 2020
Corporate Website Refresh
£75,000
- Stale Pre-tenderPublished 21 January 2020
Recruitment services
Value not stated
- Expired contractPublished 15 January 2020
Customer survey services
€150,000
- Closed tenderPublished 15 January 2020
The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact centre and related Consultancy Supports
Value not stated
- Closed tenderPublished 14 January 2020
RA277491 - 0AR - BNECS Customer Experience Framework
Value not stated
- Expired contractPublished 14 January 2020
Transaction Monitoring
£6,300,000
- Expired contractPublished 14 January 2020
Transaction Monitoring
£6,300,000
- Expired contractPublished 14 January 2020
ITS201702 Analysis, Performance and BI in Contact Centre
£73,420
- Closed tenderPublished 13 January 2020
Online Consultation Platform
Value not stated
- Closed tenderPublished 13 January 2020
Online Consultation Platform
Value not stated
- Closed tenderPublished 13 January 2020
Call centre
€360,000
- Stale Pre-tenderPublished 13 January 2020
IT services: consulting, software development, Internet and support
Value not stated
- Closed tenderPublished 13 January 2020
GB-London: Support to build a new Customer Experience Platform
£300,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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