Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 10 February 2020
Office Transformation Programme Tender - Internal Fittings and Furnishings
£116,000
- Closed tenderPublished 10 February 2020
Various Housing Accommodation Blks, Wigan - Communal Rewires Phase 1
£590,000
- Expired contractPublished 10 February 2020
GB-Sheffield: Customer Journey Mapping
£70,325
- Closed tenderPublished 10 February 2020
School catering services
€500,000
- Stale Pre-tenderPublished 7 February 2020
Site preparation work
Value not stated
- Closed tenderPublished 7 February 2020
ESC20145 - Home Truths
Value not stated
- Closed tenderPublished 7 February 2020
Kingston Cromwell Road Bus Station Replacement
Value not stated
- Awarded contractPublished 5 February 2020
Business Intelligence Deployment
£105,000
- Closed tenderPublished 5 February 2020
CCHR19A76 - The Provision of Customer Experience (CX) Training for GCS
£100,000
- Closed tenderPublished 4 February 2020
Bus station construction work
£5,000,000
- Closed tenderPublished 31 January 2020
Design, build and implement, host and support of Enfield council’s website and Web CMS
£150,000
- Closed tenderPublished 31 January 2020
Design, build and implement, host and support of Enfield council’s website and Web CMS
£165,000
- Closed tenderPublished 30 January 2020
Supply of Customer Feedback Terminals
£20,000
- Expired contractPublished 30 January 2020
Point of sale (POS) software package
£100,000
- Expired contractPublished 29 January 2020
19-20.CSG. Research into Help to Save Customer Experience
£64,500
- Expired contractPublished 29 January 2020
19-20.CSG.5 Understanding customer perceptions of communications
£40,000
- Closed tenderPublished 28 January 2020
Ice Cream Concession for Bournemouth Air Festival
£10,000
- Closed tenderPublished 28 January 2020
Ice Cream Concession for Bournemouth Air Festival
Value not stated
- Closed tenderPublished 27 January 2020
Design and Development of Websites, Portals and Ecommerce
Value not stated
- Closed tenderPublished 24 January 2020
World wide web (www) site design services
£350,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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