Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 11 June 2021
C1105 - SCADA Services Provision
£2,758,000
- Closed tenderPublished 11 June 2021
#21196 - Customer Experience Programme - Services Contract
£2,000,000
- Awarded contractPublished 11 June 2021
#21196 - Customer Experience Programme - Services Contract
£2,000,000
- Closed tenderPublished 11 June 2021
C1105 - SCADA Services Provision
£2,758
- Expired contractPublished 11 June 2021
HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2021-2023
£1,150,000
- Expired contractPublished 10 June 2021
Support to generate feedback on the HMRC Charter and Professional Standards
£106,280
- Expired contractPublished 10 June 2021
Mid-Sized Business Customer Survey
£451,000
- Awarded contractPublished 10 June 2021
FWoW Connections - Integration of the Customer Portal
£44,950
- Closed tenderPublished 10 June 2021
National webinar content and delivery for Business Gateway
£60,000
- Stale Pre-tenderPublished 9 June 2021
Procurement of Revenue Protection, Travel Safe, Counter-Terror and Depot Security Services
Value not stated
- Closed tenderPublished 9 June 2021
Homes and Neighbourhoods TSM Survey
£1,000,000
- Closed tenderPublished 8 June 2021
Contract
Value not stated
- Closed tenderPublished 8 June 2021
Invest NI - Provision of Filming and Production Services
Value not stated
- Closed tenderPublished 8 June 2021
Contract
Value not stated
- Closed tenderPublished 8 June 2021
Designing The Business Gateway Service To Meet Future Needs
£69,850
- Closed tenderPublished 8 June 2021
Invest NI - Provision of Filming and Production Services
£1,000,000
- Closed tenderPublished 7 June 2021
NHCFT 592 - WEBSITE REDESIGN DN548384
Value not stated
- Closed tenderPublished 7 June 2021
Tenants Satisfaction Survey Services
Value not stated
- Expired contractPublished 2 June 2021
South Cambridgeshire District Council - Operational and Business Cultural Support
£26,200
- Closed tenderPublished 2 June 2021
Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional)
£315,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
Win more Customer Experience Tenders contracts with Stotles
Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.