Expired contract

Mid-Sized Business Customer Survey

Details

Value
£451,000
Duration
3 years
Topic
Research services
Published
10 June 2021

Tender description

HMRC recognises mid-sized businesses as a distinct customer group, with specific needs that are distinct from those of large and small businesses. The survey is needed as HMRC implements its strategy. HMRC is seeking to make it straightforward to get tax right and to take account of varying size and complexity when determining the appropriate level/form of interaction and compliance.

Timeline

  1. Completed: Award date17 May 2021
  2. Completed: Award published10 June 2021
    Current notice
  3. Completed: Contract expiry date31 May 2024

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

Relevant CPV codes

  • 73110000 · Research services
  • 79310000 · Market research services

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Decision makers

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