Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Awarded contractPublished 21 June 2021
19/120 — Provision of Network Services and Works to Gas Networks Ireland
Value not stated
- Expired contractPublished 21 June 2021
Provision of Venue Check-In Mystery Shopping Research
£200,000
- Closed tenderPublished 21 June 2021
Irvine Housing Gas Servicing & Maintenance
£8,700,000
- Closed tenderPublished 18 June 2021
Irvine Housing Association Gas Servicing & Maintenance Contracts
£8,700,000
- Stale Pre-tenderPublished 18 June 2021
West Midlands Trains, Greater Anglia, and East Midlands Rail Shared Services - Customer Experience and Delay Repay
Value not stated
- Closed tenderPublished 17 June 2021
Customer Satisfaction Survey
Value not stated
- Awarded contractPublished 17 June 2021
19/120 - Provision of Network Services & Works to Gas Networks Ireland
Value not stated
- Expired contractPublished 17 June 2021
Post-Qualification Admissions Reform - Consultation analysis
£22,208
- Awarded contractPublished 16 June 2021
The provision of services to develop pin-boning technology for Atlantic mackerel (Scomber scombrus)
Value not stated
- Closed tenderPublished 16 June 2021
NHS Test and Trace Service Design Capability
£1,250,000
- Closed tenderPublished 16 June 2021
NHS Test and Trace Content Design Capability
£1,250,000
- Closed tenderPublished 16 June 2021
NHS Test and Trace User Research Capability
£1,250,000
- Awarded contractPublished 16 June 2021
Oracle Legacy Products Support
3,200,000
- Closed tenderPublished 15 June 2021
NHS Test and Trace Content Design Capability
Value not stated
- Closed tenderPublished 15 June 2021
NHS Test and Trace User Research Capability
Value not stated
- Closed tenderPublished 15 June 2021
NHS Test and Trace Service Design Capability
Value not stated
- Closed tenderPublished 14 June 2021
Ice Cream Concession at Bournemouth Air Festival
Value not stated
- Closed tenderPublished 11 June 2021
Customer Experience Programme
Value not stated
- Expired contractPublished 11 June 2021
In journey' Customer insight 2021
£300,000
- Expired contractPublished 11 June 2021
Central Portfolio, CDO Function, COO, User Experience, Contact Centre Operations
£3,222,105.99
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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