Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 5 July 2021
STAR (Survey of Tenants and Residents) Survey Programme
£30,000
- Closed tenderPublished 5 July 2021
STAR (Survey of Tenants and Residents) Survey Programme
£180,000
- Closed tenderPublished 5 July 2021
2021-082 Consumer Perceptions of the Energy Market 2021/2022
£180,000
- Awarded contractPublished 1 July 2021
Stockport Homes Website Design and Development
£120,000
- Expired contractPublished 29 June 2021
Customer Satisfaction Research
£101,615.77
- Awarded contractPublished 29 June 2021
National webinar content and delivery for Business Gateway
£60,000
- Awarded contractPublished 28 June 2021
Citrix Licence Renewals for Denbighshire County Council
Value not stated
- Awarded contractPublished 28 June 2021
Award of exploring IoT networks & Use Cases to improve public services
Value not stated
- Closed tenderPublished 28 June 2021
Competitive Procedure With Negotiation for the Supply of Historic Coins and Associated Services
Value not stated
- Stale Pre-tenderPublished 28 June 2021
Customer Experience Platform
£1,468,115
- Closed tenderPublished 25 June 2021
British Museum Ticketing System
£1
- Closed tenderPublished 25 June 2021
British Museum Ticketing System
£1
- Closed tenderPublished 25 June 2021
IP21005 – Kent Country Parks Customer Survey Research
Value not stated
- Closed tenderPublished 24 June 2021
HMRC Enterprise Integration Service - Borders & Trade Release 2 Delivery
£15,000,000
- Closed tenderPublished 24 June 2021
Single Party Framework Agreement for The Provision of a Customer Loyalty Scheme to HRI Racecourses
Value not stated
- Closed tenderPublished 24 June 2021
HMRC Enterprise Integration Service - CDS: Single Customs Platform Delivery
£30,000,000
- Closed tenderPublished 24 June 2021
HMRC Integration Platform Delivery and Support 2021-23
£15,000,000
- Expired contractPublished 24 June 2021
Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience
£84,463.5
- Awarded contractPublished 23 June 2021
Hackney Schools Cleaning Service Framework
£5,000,000
- Expired contractPublished 21 June 2021
Provision of Head of Customer insights and User Experience Director
£198,397.5
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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