Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Stale Pre-tenderPublished 7 October 2021
Welsh Government Catering Services Contract
Value not stated
- Closed tenderPublished 6 October 2021
Management and Delivery of an end-to-end Electric Vehicle (EV) Dealership Award Scheme
Value not stated
- Expired contractPublished 5 October 2021
Developing Roadside Communications for Digital Roads
£107,624.08
- Awarded contractPublished 5 October 2021
Designing The Business Gateway Service To Meet Future Needs
£69,850
- Expired contractPublished 5 October 2021
"Learning from Customer Feedback" Project
£5,000
- Awarded contractPublished 1 October 2021
FWoW Connections Portal - Phase 1
£60,925
- Awarded contractPublished 29 September 2021
Homes and Neighbourhoods TSM Survey
£66,300
- Expired contractPublished 29 September 2021
Every customer has an opinion (ECHO)
£165,600
- Expired contractPublished 29 September 2021
Behavioural Insights - Driving Test Backlog
£100,000
- Closed tenderPublished 28 September 2021
Moves and Relocation Tender for OCC and CDC
£360,000
- Awarded contractPublished 27 September 2021
Service Quality Regime
Value not stated
- Closed tenderPublished 27 September 2021
Finance Provider and Dealership Audit Service Tender
£400,000
- Expired contractPublished 27 September 2021
Delivering behavioural insight and change
£167,141.38
- Closed tenderPublished 24 September 2021
Service Quality Regime (SQR): Inspection and Mystery Shopper Services
£1,000,000
- Expired contractPublished 24 September 2021
Bromley Public Website Redesign & Upgrade
£75,000
- Closed tenderPublished 24 September 2021
Consultancy for Financial Management System Review
Value not stated
- Expired contractPublished 23 September 2021
DHSC: RM6160: Non clinical temporary and fixed term staff
£31,836.2
- Awarded contractPublished 23 September 2021
Development and Delivery of the new National Customer Satisfaction Survey
£36,795
- Expired contractPublished 23 September 2021
WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD
£7,240,139
- Closed tenderPublished 22 September 2021
ITIP0245 - Digital for Customers – Conceptual Design
£832,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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