How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,664 results

Closed tender, closed 21 February 2022Published 21 January 2022
Customer Service Surveys and Data Collection
Notting Hill Housing TrustSurvey services
£550,000
Closed tender, closed 21 February 2022Published 21 January 2022
Customer Service Surveys and Data Collection
Notting Hill Housing TrustCustomer survey services
£550,000
Closed tender, closed 14 February 2022Published 21 January 2022
SC19065 - Mystery Shopping at HWRCs
Kent County Council
Value not stated
Stale Pre-tenderPublished 20 January 2022
ESC22209 - BMI DPS
Energy Systems CatapultResearch and development services and related consultancy services
£750,000
Awarded contractPublished 20 January 2022
Service Designer
Department For Work and Pensions (DWP)Supplier(s) CIVICA UK LIMITEDAwarded 2 February 2022
£98,280
Expired contract, expired 31 March 2022Published 20 January 2022
Covid-19 Health Regulations mystery shopping
Office of Rail and RoadSupplier(s) BVA BDRCMarket and economic research; polling and statisticsAwarded 24 January 2022
£24,400
Closed tender, closed 9 February 2022Published 19 January 2022
Chichester Court - Windows Renewal
London Borough of HarrowConstruction work
Value not stated
Closed tender, closed 24 February 2022Published 19 January 2022
Tender for Riverside Venue Catering Opportunity
Going Green for a Living CommunityRecreational, cultural and sporting services
Value not stated
Closed tender, closed 16 February 2022Published 17 January 2022
LS020 Retail Merchandise Concession Services
LONDON STADIUM 185 LIMITEDRetail trade services
£8,000,000
Closed tender, closed 8 February 2022Published 17 January 2022
Conservation Plan for Thwaite Watermill
Leeds City CouncilNatural resources management or conservation strategy planning services
Value not stated
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Closed tender, closed 25 January 2022Published 17 January 2022
Social Worker (Community) DB 17Jan22
Sandwell Metropolitan Borough CouncilHealth and social work services
£5,000
Closed tender, closed 25 February 2022Published 14 January 2022
Sir Graham Balfour School ~ Catering Services Tender
Sir Graham Balfour SchoolSchool catering services
£900,000
Awarded contractPublished 14 January 2022
Education Authority Online Schools Admissions
Education Authority Northern IrelandSupplier(s) Version 1 Solutions LimitedAwarded 14 January 2022
£1,250,000
Closed tender, closed 14 February 2022Published 14 January 2022
Yorkshire Housing Communal Cleaning Services
Yorkshire HousingBuilding-cleaning services
£3,550,000
Expired contract, expired 31 March 2022Published 14 January 2022
ITIP0245 - Digital for Customers – Conceptual Design
National Highways LimitedSupplier(s) Ernst & Young LLP (EY)Awarded 12 January 2022
£832,000
Closed tender, closed 11 February 2022Published 14 January 2022
Customer satisfaction surveys for Cottsway
Cottsway Housing AssociationTelephone survey services
Value not stated
Closed tender, closed 20 January 2022Published 14 January 2022
STAR - HSA's (SJA) - 14.1.2022
Sandwell Metropolitan Borough CouncilSupply services of personnel including temporary staff
£16,816
Closed tender, closed 15 February 2022Published 13 January 2022
Lincolnshire Railway Stations Redevelopment Scheme
ABELLIO EAST MIDLANDS LIMITEDConstruction work for buildings relating to railway transport
£4,000,000
Closed tender, closed 26 January 2022Published 12 January 2022
Hospitality, Food & Beverage – Review and Future Opportunities Appraisal
Awen Cultural TrustFood, beverages, tobacco and related products
Value not stated
Awarded contractPublished 11 January 2022
Great Orme Tramway Development
Conwy County Borough CouncilSupplier(s) Caulmert LtdArchitectural, construction, engineering and inspection servicesAwarded 10 January 2022
Value not stated

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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Customer Service Surveys and Data Collection

Customer Service Surveys and Data Collection

SC19065 - Mystery Shopping at HWRCs

ESC22209 - BMI DPS

Service Designer

Covid-19 Health Regulations mystery shopping

Chichester Court - Windows Renewal

Tender for Riverside Venue Catering Opportunity

LS020 Retail Merchandise Concession Services

Conservation Plan for Thwaite Watermill

Social Worker (Community) DB 17Jan22

Sir Graham Balfour School ~ Catering Services Tender

Education Authority Online Schools Admissions

Yorkshire Housing Communal Cleaning Services

ITIP0245 - Digital for Customers – Conceptual Design

Customer satisfaction surveys for Cottsway

STAR - HSA's (SJA) - 14.1.2022

Lincolnshire Railway Stations Redevelopment Scheme

Hospitality, Food & Beverage – Review and Future Opportunities Appraisal

Great Orme Tramway Development

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles