Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience notices and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

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2,321 results matching, customer experience

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Closed tender, closed 8 March 2024Published 6 February 2024
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Ordnance SurveyProject management consultancy services
Value not stated
Closed tender, closed 7 February 2024Published 1 February 2024
Contact Centre Support Officer - ASC
Sandwell Metropolitan Borough CouncilRecruitment services
£5,545
Stale Pre-tenderPublished 1 February 2024
Global Talent Visa – Digital Technology Endorsing Body Services
Home OfficeSupporting services for the government
£7,500,000
Closed tender, closed 9 February 2024Published 31 January 2024
PS/23/226 – Provision of Software Engineering supporting DVLA Services
Driver and Vehicle Licensing Agency
£4,000,000
Expired contract, expired 22 April 2026Published 31 January 2024
PS/23/226 – Provision of Software Engineering supporting DVLA Services
Driver and Vehicle Licensing AgencySupplier(s) LA INTERNATIONAL COMPUTER CONSULTANTS LTDAwarded 22 April 2024
4,000,000
Expired contract, expired 28 April 2024Published 30 January 2024
DWP Delivery Model Assessment
Department For Work and Pensions (DWP)Supplier(s) KPMG LLPProcurement consultancy servicesAwarded 29 January 2024
£410,753.9
Closed tender, closed 2 February 2024Published 19 January 2024
Integrated Housing Management System
West Lancashire Borough Council
Value not stated
Awarded contractPublished 19 January 2024
VCMA Collaborative project - Mental Health UK
Northern Gas NetworksSupplier(s) Mental Health UKResearch and development services and related consultancy servicesAwarded 8 July 2024
£664,100
Stale Pre-tenderPublished 19 January 2024
Integrated Housing Management System
West Lancashire Borough CouncilAdministrative housing services
Value not stated
Awarded contractPublished 18 January 2024
Provision of Cleaning Services for Student Residences and Conference's at Aberystwyth University
Aberystwyth UniversitySupplier(s) Ametros Facilties Management LtdAccommodation cleaning servicesAwarded 15 January 2024
£1,620,000
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Awarded contractPublished 18 January 2024
Provision of Cleaning Services for Student Residences and Conference's at Aberystwyth University
Aberystwyth UniversitySupplier(s) Ametros Facilties Management LtdAccommodation cleaning servicesAwarded 15 January 2024
£1,620,000
Closed tender, closed 19 February 2024Published 17 January 2024
Catering EPOS and stock management solution
House of Commons, House of Lords (Bicameral)Inventory management software package
£2,000,000
Stale Pre-tenderPublished 17 January 2024
Independent NPS Surveys
Kings Facility ManagementCustomer satisfaction survey
£30,000
Closed tender, closed 12 February 2024Published 13 January 2024
Single-Party Framework Agreement for the Provision of Contact Centre and Document Management Services and related services for the Residential Tenancies Board
Residential Tenancies BoardCall centre
€40,000,000
Closed tender, closed 14 February 2024Published 11 January 2024
Customer Sentiment Tracking Survey
Ordnance SurveyResearch services
£500,000
Closed tender, closed 19 February 2024Published 8 January 2024
Oxfordshire County Council Highway Maintenance Contract
Oxfordshire County CouncilVerge maintenance work
Value not stated
Closed tender, closed 29 January 2024Published 8 January 2024
GB-Middlesbrough: Customer Experience (CX) Review and Strategy Development
Teesside UniversityBusiness and management consultancy services
£300,000
Awarded contractPublished 5 January 2024
Mid Sussex District Council - Green Spaces Management
Mid Sussex District CouncilSupplier(s) GLENDALE COUNTRYSIDE LIMITEDGrounds maintenance servicesAwarded 21 December 2023
£30,000,000
Expired contract, expired 31 May 2024Published 28 December 2023
Piloting approaches to capturing customer experience in the water sector for PR24
Water Services Regulation Authority (Ofwat)Supplier(s) Accent Marketing and Research LtdDesign and execution of research and developmentAwarded 14 December 2023
£183,117
Closed tender, closed 26 January 2024Published 27 December 2023
Search Engine Optimisation (SEO) Services
Transport for WalesIT services: consulting, software development, Internet and support
£360,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
74
£34.6m
Transport for London
41
£5.8bn
Network Rail
36
£1.6bn
Department For Work and Pensions (DWP)
35
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
27
£610.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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