Customer experience

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904 results matching, customer experience

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Awarded contract, expiring in 2 monthsPublished 23 December 2022
Broadacres Salesforce Partner and associated services 2022
Broadacres Housing AssociationSupplier(s) Alscient LimitedIT services: consulting, software development, Internet and supportAwarded 1 January 2023
£200,000
Expired contract, expired 18 April 2024Published 13 January 2023
Research Exploring Customer Experience and Costly Behaviours
HM Revenue & Customs (HMRC)Supplier(s) Bostock Marketing Group Ltd trading as BMG ResearchResearch consultancy servicesAwarded 19 December 2022
£159,525
Awarded contractPublished 16 December 2022
Service Now (People Gateway) & Engage
Coventry UniversitySupplier(s) Engage ESMIndustry specific software packageAwarded 16 December 2022
£366,800
Awarded contractPublished 13 December 2022
MT1016 SDF Design Agency - Provision of design capabilities and services
University of EdinburghSupplier(s) The Digital Age LtdAwarded 13 December 2022
£98,527.5
Expired contract, expired 30 November 2025Published 20 December 2022
EPOS-053-2022
Manchester Central Convention ComplexSupplier(s) Tevalis LtdIT services: consulting, software development, Internet and supportAwarded 1 December 2022
£45,000
Expired contract, expired 31 March 2024Published 27 September 2023
RFQ - National Measurement System SURVEY for Private Businesses
National Physical LaboratorySupplier(s) Team Telemarketing LtdSurvey conduction servicesAwarded 1 December 2022
£76,225
Awarded contractPublished 24 November 2022
Single-Party Framework Agreement for the Provision of UX/UI Digital Design Services to Dublin City Council
Dublin City CouncilSupplier(s) Big Motive LtdIT services: consulting, software development, Internet and supportAwarded 24 November 2022
€1,500,000
Awarded contractPublished 23 November 2022
Provision of Sports and Leisure Management System & Associated Services
Leicester City CouncilSoftware package and information systemsAwarded 23 November 2022
Value not stated
Awarded contractPublished 22 November 2022
Market Research Services
Electricity Supply Board (ESB)Supplier(s) Behaviour and Attitudes Marketing Research, RED C Research and Marketing Ltd, BricolageMarket research servicesAwarded 22 November 2022
Value not stated
Awarded contractPublished 22 February 2023
QUB/2262/22 Tuition Fee Payment Acceptance Platform
Queen's University BelfastSupplier(s) Flywire Payments LtdInternational payment transfer servicesAwarded 21 November 2022
£1,000,000
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Awarded contractPublished 18 November 2022
Market Research Services
Electricity Supply Board (ESB)Supplier(s) Behaviour and Attitudes Marketing Research, RED C Research and Marketing Ltd, BricolageCustomer-care servicesAwarded 18 November 2022
Value not stated
Expired contract, expired 14 November 2024Published 17 November 2022
SMP Alliance - Environmental & Ecology Surveys
National Highways Limited
Supplier(s)
4 suppliers
BWB Consulting Ltd
Chevron Green Services Limited
RPS Consulting Services Limited T/A RPS Health, Safety & Ris
Thomson Environmental Consultants Ltd
Plants used in specific fieldsAwarded 14 November 2022
£400,000
Awarded contractPublished 21 February 2023
SW Horizons Consultancy
Scottish WaterCivil engineering consultancy servicesAwarded 1 November 2022
1,066,666.66
Expired contract, expired 1 November 2023Published 17 November 2022
SMP Alliance - Supply of Drainage products
National Highways LimitedSupplier(s) POLYPIPE CIVILS LIMITEDDrainage pipesAwarded 1 November 2022
£250,000
Expired contract, expired 31 October 2024Published 19 October 2022
Customer Experience Tool
Staffordshire County CouncilSupplier(s) ROL Solutions LtdCustom software development servicesAwarded 31 October 2022
£90,000
Expired contract, expired 30 October 2024Published 25 November 2022
UK Flag - Customer Experience Platform
Maritime and Coastguard AgencySupplier(s) Qualtrics, LLCIT services: consulting, software development, Internet and supportAwarded 31 October 2022
£30,273.5
Awarded contractPublished 31 October 2022
Public Library Management Solution
North Lanarkshire CouncilSupplier(s) Softcat PLCLibrary management systemAwarded 28 October 2022
£230,000
Awarded contractPublished 17 September 2022
RFQ - National Measurement System SURVEY for Private Businesses
National Physical LaboratoryAwarded 24 October 2022
£100,000
Expired contract, expired 19 October 2023Published 16 November 2022
Impact of a flexible model of calculation for the IYC pilot and future timely payment
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchResearch and development services and related consultancy servicesAwarded 20 October 2022
£180,000
Expired contract, expired 2 October 2023Published 14 November 2022
Provision of Continuity of Service for Customer Experience Platform
Crown Commercial ServiceSupplier(s) Qualtrics, LLCIT software packageAwarded 3 October 2022
£50,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
47
£22.3m
HM Revenue & Customs (HMRC)
46
£2.5bn
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
West Midlands Combined Authority
11
£3.3m
Thames Water Utilities Limited
11
£0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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Service Now (People Gateway) & Engage

MT1016 SDF Design Agency - Provision of design capabilities and services

Single-Party Framework Agreement for the Provision of UX/UI Digital Design Services to Dublin City Council

Provision of Sports and Leisure Management System & Associated Services

Market Research Services

QUB/2262/22 Tuition Fee Payment Acceptance Platform

Market Research Services

SW Horizons Consultancy

Public Library Management Solution

RFQ - National Measurement System SURVEY for Private Businesses

Provision of Continuity of Service for Customer Experience Platform

Top buyers

Trend over time

Top suppliers

Win more public sector contracts with Stotles