Revenues & Benefits Telephony/Chatbot Service
Details
- Buyer
- Dorset Council
- Supplier(s)
- INFORM COMMUNICATIONS LTD
- Value
- £321,000
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 23 February 2026
- Source
- uk:contracts_finder
Tender description
Call-off from G-Cloud 14 framework. Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.
Timeline
- Completed: Award date26 December 2025
- Completed: Award published23 February 2026Current notice
- Next: Contract expiry date25 December 2028in 2 years
About the buyer
Dorset Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@dorset-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@dorset-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@dorset-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@dorset-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@dorset-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@dorset-council.gov |
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