P-3271 IT Hardware Maintenance and Support Services
Details
- Buyer
- Translink
- Value
- £3,000,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 25 February 2026
- Submission
- 24 March 2026
- Source
- uk:find_a_tender
Tender description
Translink is seeking to appoint a single supplier to support their Information Services Division with delivery of the following service areas: a. Hardware maintenance (physical servers, SAN/NAS, client devices eg laptops, desktops, and printers) b. Out of hours support (break / fix SLA for physical servers - 24 hours per day, 7 days per week, with a 4 hour response, 4 hour fix agreement). c. Business continuity services and testing d. Transition and transformation services (e.g. transition from one operational site(s) to an alternative/implementing new services e.g. print management.)
Timeline
- Completed: Tender published25 February 2026Current notice
- Completed: Submission date24 March 2026
About the buyer
Translink operates Northern Ireland's public bus, rail and Metro services, and buys as a local transport group with its own procurement department. This department covers Ulsterbus, Northern Ireland Railways and Citybus under one function. Strategic sourcing for the wider Group also sits within this team. The department holds Centre of Procurement Expertise status, one of nine in Northern Ireland. Tender opportunities are published on the eTendersNI website. Live notices are also flagged on Twitter under the #TranslinkB2B tag. A Supplier Hub gives current suppliers a single access point for tender opportunities. Procurement queries go to a dedicated email address or phone line.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Translink's contract awards have been in transport equipment, construction work and IT services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
- 72110000 · Hardware selection consultancy services
- 72120000 · Hardware disaster-recovery consultancy services
- 72130000 · Computer-site planning consultancy services
- 72140000 · Computer hardware acceptance testing consultancy services
- 72150000 · Computer audit consultancy and hardware consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@translink.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@translink.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@translink.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@translink.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@translink.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@translink.gov |
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