Oyster Cards Contact Handling Services
Details
- Buyer
- Transport for London
- Supplier(s)
- Capita Plc
- Value
- £11,500,000
- Duration
- 4 years
- Topic
- Telephone-answering services
- Published
- 27 February 2026
- Source
- uk:contracts_finder
Tender description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
Timeline
- Completed: Award date1 August 2025
- Completed: Award published27 February 2026Current notice
- Next: Contract expiry date31 July 2029in 3 years
About the buyer
Transport for London operates the capital's transport network for the Mayor of London, and buys as a local government organisation on behalf of TfL, the Greater London Authority and the Old Oak and Park Royal Development Corporation. Suppliers register free on the SAP Business Network, where TfL's contract opportunities are published. Higher-value contracts appear on Find a Tender, with Contracts Finder used for smaller opportunities. A dedicated opportunities page lists larger upcoming work on a periodic basis. Rail-related work can be sourced through RISQS, the rail industry supplier qualification scheme, without a published tender notice.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Transport for London's contract awards have been in transport services, business services and repair and maintenance.
Relevant CPV codes
- 79510000 · Telephone-answering services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
5 similar open tenders
See more open tenders related to Oyster Cards Contact Handling Services.
Related buyers
Buyers similar to Transport for London.
- 133£1.0bn
- 106£6.5m
- 92£421.2m
- 89£1.3bn
- 81£473.2m
- 58£12.9m
- 50£93.9m
- 46£26.7m
- 37£19.2m
- 30£231.4m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
