Oyster Cards Contact Handling Services
Details
- Buyer
- Transport for London
- Supplier(s)
- Capita Plc
- Value
- £11,500,000
- Duration
- 4 years
- Topic
- Telephone-answering services
- Published
- 27 February 2026
- Source
- uk:contracts_finder
Tender description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
Timeline
- Completed: Award date1 August 2025
- Completed: Award published27 February 2026Current notice
- Next: Contract expiry date31 July 2029in 3 years
About the buyer
Transport for London operates the capital's transport network for the Mayor of London, and buys as a local government organisation on behalf of TfL, the Greater London Authority and the Old Oak and Park Royal Development Corporation.
Rail-related work can be sourced through RISQS, the rail industry supplier qualification scheme, without a published tender notice.
Over the past 5 years, most of Transport for London's contract awards have been in transport services, business services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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